Sale of goods, contracts etc

[Andy Pullen]

Be ready for them to lie thru their teeth if they do turn up.

 

[RogerS]

Be ready for them to lie thru their teeth if they do turn up.

Is that from personal experience, Andy?

 

[Andy Pullen]

Be ready for them to lie thru their teeth if they do turn up.

Is that from personal experience, Andy?

Well they ain't gonna turn up just to accept their guilt are they?

The only person I ever took to court never turned up so I won the case without trying.

 

[RogerS]

Not sure where they can lie as it is black and white in this case.

In any event, I've decided that as I have the home address of the Chief Executive I will write to him in one last attempt to resolve what is, as has been eloquently stated before, a bit of a farce.

 

[Anonymous]

So I wrote to B&Q explaining that they were in breach of contract. This is the reply..

"I have taken advice from our Legal department and advise you that as you have now had a full refund and an offer of an alternative product for the same price (This last bit is a blatant lie), we are not in a position to do any more for you". Surprise, surprise.

Small claims court here I come.

Sems to me that court will waste your time, possibly some of your money and won't affect B&Q one iota.
Do you really think they care or will be inconvenienced by your action?

 

[Digit]

Mind you, there is a point about good customer relations here I feel, and personally I get P----d off by the attitude of big companies.
This AM I received an electricty bill for £664.
I have a token meter!
This is the second time and they want me supply receipts etc because they can't find my records.
Why the Devil should I have to pay for phone bills and postage costs?
They said they will get it sorted but we will get more bills 'cos they can't stop them!
I have this mental image of their computer peddling down the street, trailing power cord behind, to place their mail in a post box! :lol:
Last time they wanted me to identify myself on the phone, I asked the chap if he wanted to see my driver's licence.

Roy.

 

[RogerS]

So I wrote to B&Q explaining that they were in breach of contract. This is the reply..

"I have taken advice from our Legal department and advise you that as you have now had a full refund and an offer of an alternative product for the same price (This last bit is a blatant lie), we are not in a position to do any more for you". Surprise, surprise.

Small claims court here I come.

Sems to me that court will waste your time, possibly some of your money and won't affect B&Q one iota.
Do you really think they care or will be inconvenienced by your action?

Maybe but on the other hand I will get the extra £100 needed to buy the triton from elsewhere. On the other hand, if you've got a spare £100 then please send it to me. :wink:

 

[Jake]

Sems to me that court will waste your time, possibly some of your money and won't affect B&Q one iota.
Do you really think they care or will be inconvenienced by your action?

I certainly think they won't care or be inconvenienced if there isn't an action, which is why they are refusing to fulfill the contract.

I don't understand why Roger's stance gets this type of reaction from people. B&Q are showing a total disregard for honouring a deal, a lack of any respect for the law of the land, and a complete contempt for the notion of customer service, and yet he gets the stick for having a go back? Weird.

 

[Anonymous]

I certainly think they won't care or be inconvenienced if there isn't an action, which is why they are refusing to fulfill the contract..

But they won'tl they care or be inconvenienced if there is an action (which takes expense and trouble to bring) which means nothing is gained.

I am not giving Roger 'stick' - just seems odd to me to kick up a big fuss about something that to me is pretty insignificant, the loss of a bargain.

We each have to do what seems right for us - personally, I would have taken the refund and just walked away and forgotten about the whole incident 10 minutes later. Life's just too short.

Sorry if I appeared to criticise your actions and choices Roger, it was not my intention

 

[NeilO]

Well said, Jake..
the argument isnt BECAUSE its B&Q, but rather the total disrepect for the customer, and the law...by B&Q

they entered into a contract to supply "??" the moment they took Rogers money, and discounted or not the sale was finalised by a member of B&Q.

So, why is Roger getting all the Flak?
he, afterall is only standing up for what they used to term "customer rights".
As I understand Roger went into B&Q to purchase , at a discount I agree, but was told as they had none in stock 1 would be ordered, now at this point the sales computer system should have kicked in and made aware to the sales person that it was a discontinued line and stock could not therefore be back ordered.

A refund is given to faulty goods, or unused returned items (at the sellers decretion in most parts) NOT for items that fail to be supplied.

no matter how you look at this the breach of contract is squarely in B&Q`s court.

it is purely this mentality, when a big company flexes its muscle that Joe Public back down , and they continue to get away with murder..

 

[Digit]

and they continue to get away with murder..

Ever dealt with Tiscali? :shock:

Roy.

 

[NeilO]

For all those who have added to this thread in the negative

your Missus has taken a fancy to a 7.5k kitchen , but knowing it to be on sale with a 1/3 off you submit and buy it, but the sales assistant mistakenly taps the 5 key twice, thus charging you £5500.00 are you going to complain over this silly mistake???????

you are!, but your getting it cheaper than the price it should be sold at, so what on earth are you complaining about?

the store manager intervenes, and says the sales is final you DID check the amount before you signed/entered your pin??

still complaining????, so when its your money and goods its different :lol:

 

[Digit]

Fair comment, but remember your quote at the bottom about mistakes, very valid, and should also apply to B&Q don't you think?

Roy.

 

[Slim]

Good on you Roger,

My guess is that B&Q will ignore the claim form, and you will be able to apply for a judgement by default.

Tony - As far as I am concerned, it is very important for people to stand up for their rights. For example, The current consumer backlash towards bank charges. Banks may only charge you £30 for a bounced direct debit, which you may well pay because you see it as insignificant. However, when you add it up, the banks have made billions out of the british public by levying these unlawful charges.

B&Q have not only breached a contract but they have acted unlawfully. They do not stand a chance before a county court. Roger should not incur any expense (apart from the price of his own time) as the court costs will be added to the balance of the claim.

 

[NeilO]

And thats exactly why I dont shop there, if I can help it...

at least Dick Turpin wore a mask :lol:

 

[andycorleone]

I can't really understand people, B&Q are not selling the router anymore they don't have more stock. My only right is to fell angry because I miss the offer but take legal actions... NO WAY JOSE. if they are still selling the router more expensive is a diferent history. a experienced B&Q seller would tell you "Sorry mate the router is sold out, When is gone is gone... " but this girl maybe in his first day of job pushed by the buyer made a little mistake (in a normal situation nobody leave money for a Sold out Liquidation product, at least you have other intentions). I don't really like big companies like B&Q and Tescos but in this case they haven't done anything wrong. Before any law I always tried to be guided by Common Sense

 

[Karl]

B&Q are not selling the router anymore they don't have more stock.

They were selling the router when Roger ordered one - they had them in stock in other stores.

I'm with Roger on this one.

Cheers

Karl

 

[gary chambers]

Go for it Roger,
Famous Quote
My word is my bond……… Arthur Daily
Do you think he works for the customer complaints department?


](*,)

 

[Andy Pullen]

And don't forget to tell the judge how you could have had one passed along from someone else on this very forum but once you realised that B&Q were going to let you down it was too late. :-({|= :^o :lol:

 

[Gary]

And don't forget to tell the judge how you could have had one passed along from someone else on this very forum but once you realised that B&Q were going to let you down it was too late. :-({|= :^o :lol:

I would only make one comment on this matter.

Court cases should not be discussed in public prior to their conclusion.