Just had a farcical collection/delivery from Royal Mail.
I needed to send a small parcel to my daughter. I decided to give RM another go as they had done a good job for me recently. I arranged for collection on Thursday last week. However nobody called for it. Later that day we realised our front door bell was not working so it was possible that RM did call but couldn't get a response.
We then received an email from RM apologising for the non-collection and inviting us to rearrange which we did for Saturday morning. The parcel was left on the doorstep for collection. Again no RM appearance. Repeat the procedure - apology, rearrange collection for Monday morning.
I thought I'd give them one more chance. If by 2pm it hadn't been collected, I'd be off to the PO (10 mile round trip). At 1.45pm I had an email saying it been collected at 1.38pm on
SATURDAY.
Opened the front door and, sure enough, it had gone.
Now here's the really farcical bit -
That evening I received an email from RM, guess what, apologising for the non-collection, would I like to rearr..........
It gets worse.
The email confirming collection told me I could track the parcel on the Parcel-Force (subsidiary of RM) website. By this time the parcel had several numbers associated with it, none of which were recognised by the PF tracker app. Why on earth do RM need 2 websites?
The good news is that daughter received the parcel yesterday.
Next time I'll be back to Evri. I've never had a problem with them. Our local man is very good. On one occasion he couldn't leave a parcel because we were out. However he left a card with his mobile number which I phoned immediately. His wife answered and said she would instruct hubby to call again on his way home.
Brian