New induction hob issues

[XTiffy]

My cooker is a range cooker with a four ring induction hob. There seems to be something badly wrong. As I have said previously I have never used the boost function and am always pleasantly pleased with the speed of boiling water as this replaced a gas Range cooker, this is my comparison.. I shall have to try an experiment based on your videos. I am also amazed by the rather cluttered (to my mind) display on your AEG hob!

 

[johnb80]

This is not a good watch but my other half created a couple of videos for AEG customer service (on request) after our service engineer visit.
We have been left to believe that the hob is behaving as it should. Can I ask, does this look right to you?



Boiling potatoes with water straight from the kettle



You’ll thank me when you realise there’s nothing worth watching on the telly tonight. You’ll have this!

I did the same check with our 8 year old Bosch Induction hob, relatively low powered (it's plugged into a 13 amp socket. It took around 90 seconds to boil 1/2 litre of water in a Morphy Richards pan.

 

[Stoobydoo]

Thanks Johnb80. That’s the sort of performance I was expecting. Our hob is definitely not working as it should. We are pursuing the issue with the kitchen installers.

 

[Phil Pascoe]

80 seconds on a ten year old Zanussi.

 

[Stoobydoo]

Wow Phil. That’s interesting because a lot of AEG product descriptions suggest being able to boil water in 90 seconds. I have not found out how much water they mean but I did find this:

https://support.aeg.co.uk/support-articles/article/hot-plate-cooks-slowly

Which is still faster than what ours can do.

 

[johnb80]

Thanks Johnb80. That’s the sort of performance I was expecting. Our hob is definitely not working as it should. We are pursuing the issue with the kitchen installers.

My son has the same AEG hob as you, I'll ask him to do the same test.

 

[Stoobydoo]

Thank you Johnb80!

 

[johnb80]

Thank you Johnb80!

Here it is:-

Just under 2 minutes.

 

[Stoobydoo]

Say thank you to your son for doing that. I think that settles things. That is much faster. Thanks Johnb80!

 

[profchris]

I think you have clear evidence that the hob is not working as it should.

So don't waste more time dealing with the manufacturer. Either the hob is defective, in which case your claim is agains the supplier, or it was installed incorrectly which means you have a claim against the installer if that was a separate contract.

With luck you contracted with one supplier for the kitchen as installed, which simplifies things (in that case the installer, if a subcontractor, can be ignored, you contracted with the supplier who has either to fix it or supply and install a new hob).

It's easy in cases like this to get lost as each of supplier, installer and manufacturer claims it's someone else's fault. Focus on who promised to deliver you a working kitchen (including hob) and chase them!

 

[Stoobydoo]

Thanks Profchris. Yes the kitchen install is covered by one company and to be fair, they are taking it seriously and are doing something about it. We should get some action this week.

 

[johnb80]

Say thank you to your son for doing that. I think that settles things. That is much faster. Thanks Johnb80!

I'll pass on your thanks. Glad we could help, the AEG hob is a high quality machine and it should work really well.

Good luck, keep us updated - John