That’s not the case, for example on our MG the pads can be easily seen through the wheels and from underneath. At 1 year old it’s highly unlikely to have detached from the backing so the accusation that they haven’t checked the brakes properly is absolutely unjust.
I agree there is likely to be nothing amiss after a year, I hadn't suggested that.
But just looking through the holes in the wheels or from underneath really doesn't cut it for a proper examination. Might be justifiable as a quick check when the car has gone in for an oil change or similar, but not for a major service.
To check them properly you need to be looking at the plates, and how they are wearing on each side of the disc.
You cannot do that properly on any car I have come across without taking the wheels off.
And on your EV I would suggest the pads should certainly be removed periodically, even if they aren't worn sufficiently to need replacing. They and all associated components should be cleaned, checked and re lubricated.
You do realise that your brake pads have high temperature grease on the areas where they interact with the calipers?
It doesn't last indefinitely. It also gives the opportunity to check that various pivots and sliding components are working as they should.
You can bet such checks feature on the manufacturers schedule for maintenance, but many dealers don't bother actually doing it.
Time consuming but makes sense in the long run. Firstly because the brakes are quite important. Secondly because it avoids nasty surprises, like having to pay out a hundreds of pounds to replace a seized caliper or similar when proper maintenance might have identified a problem earlier, and when it could be repaired at far less cost by just replacing a split rubber or something.
On an ICE vehicle this is not going to be necessary as a separate procedure. The pads don't last that long, so the full clean and check over can be done when the pads are replaced. The only exception would be a vehicle that does a very low milage, then you might want to check them over thoroughly from time to time.
On an EV, where the pads last much longer then I would certainly advise cleaning and re lubricating in the interim, maybe every 30k miles or so.