starlingwood
Established Member
It does rather sound like someone is having a laugh, that said you also gave them a lot of money for nothing, which is rarely a sound plan.
The reality is that people can charge what they want and other people can choose to pay it, I’m not sure you’d have any legal leverage on this one, though you could force them to justify the cost for the work so far, that might be amusing, for that price they must select boards like Abraham Asscher split diamonds.
Aidan
Distance selling regulations, the enquiry was made over the phone and the quotation and acceptance made via email. It's not a bespoke product (or is it). Therefore I have the law on my side, well within my right for a refund just unsure what a reasonable restocking fee would be. I asked the owner this morning what work they have done to justify £250 and as said its "several hours of turning boards over and selecting" and other admin tasks such as refunding me, writing out the invoice.