Unreasonable expectations??

UKworkshop.co.uk

Help Support UKworkshop.co.uk:

This site may earn a commission from merchant affiliate links, including eBay, Amazon, and others.
andycktm":19nvyu7n said:
Jetman,
Yes i'm sure the jet maybe good value for money,but i find it hard to believe for over a thirteen hundred pounds you have to accept warped/poor fences; from any manufacturer.And whilst ever they are accepted they will keep making 'em.
Your engineer said .3mm was the standard yet .35mm and .4mm was found on his fence!.
Good to see your man is going out tho'.It's not just the machine /tool it's how you are treated after buying it!.

Andy, hold off on any judgements for a while before rushing out and throwing your money at one of the alternatives. Maybe I can clear up a couple of things.
Firstly, you're right about my change of mood over this affair. I did start off sounding pretty hacked off, but this was probably due more to being so excited about finally getting my hands on one of these and then feeling a little deflated when it turned out not to be perfect, than to the seriousness of my problems. The higher you go the further you fall, so to speak. I've consistently made it clear to Nick (Jetman) and staff at Axminster that I am NOT desperately unhappy with this machine, although it is possible that this sentiment has not been accurately conveyed here oon the forum. Yes, I do have a problem with the fence, and yes, I have conducted controlled tests to show it's shortcomings as I see them. However, the measure of a company IMO is how it deals with problems when they arise, as they inevitably do, and both Jet and Axminster have risen to the occasion admirably in this instance. Whatever anyones opinion on how things should be made, I absolutely could not have asked for more with regard to customer service.

Like Nick said, I am due a visit from a senior engineer fro Axminster tomorrow morning. Amongst other things I will be discussing with the possible fix I hinted at earlier to see if he agrees with me about it's viability. I'll put a post up later tomorrow about the outcome.

Remember too, I did extensive research before settlling for the Jet, one of the main reasons fo doing so was that I felt (and still do) that it had the best fence of any of the machines in this class with regard to the basic design of the support brackets. that it could have been better executed is not in dispute. Go look at the rear of the Rojek fence equivalent and tell me honestly you think you tip the machine over with it!

Mark
 
Jake":2feb3yjv said:
Maybe you just have to front up the cash for a full-on pro machine starting at what, twice what you paid?

Perhaps not. When I made my original decision about a planer/thicknesser vs a planer and thicknesser one of the big advantages was the fence. For about the same money as the Jet P/T, which was not available back then, I purchased the Jet 60A jointer which has a cast iron fence. I was going to buy the 54A but Aragorn persuaded me to go the whole hog and buy the larger machine. :wink:

Quite a few members have the 60A.

Cheers
Neil
 
I have to say that I am impressed by the Jet response and their willingness to discuss the issues.
Because of this, Jet is now high on my buyers list.
John
 
Newbie_Neil":1xbi8o9m said:
one of the big advantages was the fence. For about the same money as the Jet P/T, which was not available back then, I purchased the Jet 60A jointer which has a cast iron fence. .... Quite a few members have the 60A.

Cast iron doesn't mean flat - it too will have been designed and manufactured to a tolerance.
 
I'm not posting to question Jet or Axminster's customer service. Indeed, they seem to be doing what they can to keep their customers happy. My Dad used to sell metalworking machinery; and while Jet as a supplier were at the low end of his range, he wouldn't have sold their machinery if it was not well made and good quality for a particular type of customer. He also wouldn't have dealt with them if their after sale care was not up to par. My Dad, now retired, has one or two Jet machines in his considerable woodworking shop.

All that said; why is a machine, which is sold at a price which is considerable to much of their customer base; being sold with a fence that has tolerances as low as .4mm? And indeed one that flexes under pressure. To me, the flatness and rigidity of the tables and fence are paramount to producing square sections of wood--the starting point to any good work. If they have to cut costs on production, to keep the machine at that pricepoint; isn't there another part of the machine that could 'suffer'? I mean for the planer side of the P/T equation, the fence is absolutely fundamental.

I accept Jake's assertion that cast iron has to be manufactured to a tolerance; but I personally would not accept a tolerance as poor as .4mm. I've been taught to accept tolerances in cast iron machinery of no more than .001 inch (.0254mm). I have an old cast planer, where the high and low spots of the machining marks on the fence may exceed .001in. (but nowhere near .4mm.) But the overall flatness measured across the high spots of those machining marks, does not exceed.001 or.002in. A tolerance in machining marks, will not cause out of square work. A tolerance of .4mm as a camber or twist will cause out of square work; as will a fence that is not rigid.

I would bet that Mark's cast iron tables are much more precise than the aluminium extruded fence. Why can Jet not apply the same precision to the fence?

Brad
 
so how did it go Mark? I assume that you got the problem sorted to some degree?
 
I phoned Charnwood about my fence last week and spoke to a very helpful chap who said that doesn't sound very good, gave my phone number and he said he would sort it out. :lol:
Haven't heard anything back yet though, almost a week :(

Julian
 
About an hour after the last post there was a knock at the workshop door and there was a bloke with a charnwood box. :lol:
Complete new fence assembly all shiny and....convex 1mm:x
The carrier bracket is better than the old one though so it's not all bad.
The face of the fence is about 3.5mm thick so i think i will see about getting them ground flat.
Happy with their customer service though.

cheers
Julian
 
Julian
If I were you I'd just send it back again - a convex fence is no good to man nor beast. As to having it machined, is it an extruded ally job? If so I'm told that machining through he anodised layer can release stresses that can make things worse.
I'm going to post up details of the fix I've now implemented on mine shortly, a version of which may work for you if all else fails. Haven't had time to write it up yet but I'm hoping to later today..............

Mark
 
MarkW,

Julian
If I were you I'd just send it back again - a convex fence is no good to man nor beast. As to having it machined, is it an extruded ally job? If so I'm told that machining through he anodised layer can release stresses that can make things worse.

Julian, I agree, if the part is faulty, then it is not the item you ordered and paid good money for, and you certainly should not have to work on the product to put it right.

MarkW,

I'm going to post up details of the fix I've now implemented on mine shortly, a version of which may work for you if all else fails. Haven't had time to write it up yet but I'm hoping to later today..............

I am sorry Mark. I know that it is your money, and you have got every right to work on, or even smash up any machine you have paid for. But come on, you paid £1300+ for an item that when it was delivered to you, was not in good working order, and then after you told them about the problem, they sent you another fence with the same problem. But instead of pushing them to put the machine right, you are about to, or have already have worked on the faulty part yourself.

As I have said it is your money, but IMHO all you are doing is to let both Jet and Axminster off the hook, and by doing this it gives them no incentive to make sure that all the other yet to be sold fence's they have are in good condition before they sell them.
They told you that these machines are made to a price, and that some sacrifice in quality is more or less expected. And this will always be the case as long as they are let to get away with it.
Yes we all know that they are in business to earn as much money as they can, but come on the most important parts of a planer/thicknesser are the beds and the fence, which as you have found out if they are not in good condition they will not do the job they are suppose to be doing.
So WHY' do they make their so called 'SACRIFICES' on one of these? There are many other parts on these machines where sacrifices could be made, and which would not effect the job the machine was made for.

In the long run it is your machine, and I just hope that you are now pleased with your new toy and that you get many years of good service with it.

By the way I love and own a lot of Jet and Axminster kit including a Jet 54A planer, a moriticer, a bobbin sander, and one of their Big Brother Air Shop Filters, and except for a few delivery scratches on the planer, which I put right with the small tin of paint that Axminster included in the kit, I have had no problems what so ever with there machines. So 98% of the time Axminster and Jet get it right, but that is not to say that if they drop the ball we shold not complain about it.


Cheers

Mike
 
Mike.C is right mark with what he say's i'm afraid.
Also you seem to be giving good advice out on the later part of the post,but choosing to ignore it yourself :? Sorry mate.

p.s has the axminster rep called to see you yet?
 
I dunno, I can see where Mark's coming from on this. Presumably Jet don't offer the same machine with a better fence for slightly more money (something to consider, perhaps) but rather it means starting from scratch and ending up paying even more to get something with a decent fence but maybe way over spec in other regards? I've been there, done that and ended up with less capacity just to get a machine (bandsaw in this case) I felt happy with. As it's turned out I haven't needed the capacity I thought I needed (okay, "wanted" :oops: ) and the alternative is doing all I require. Ironically it's an Axminster-badged Jet. :lol: Jet's public response is certainly beating the other manufacturer's response in my case into a cocked hat, so maybe having to make some adjustments to the fence, while not great, is a small price to pay for the other aspects? It's a noble thing to fight for the greater woodworking good by sending stuff back, but fact is it doesn't get your wood planed...

But as I say, I dunno.

Cheers, Alf
 
I have to admit, i had to square the edges of some 9" boards today for a bookcase, and after a few passes i put the old (concave) fence back on as i know i can get it square at the top and bottom edges. The other one just caused the boards to rock and hence a wavy edge. :x
Back to the phone as i agree with mike c.
Why should I have to pay to make my machine do what it is meant to do!

Cheers
Julian
 
Alf,

I dunno, I can see where Mark's coming from on this. Presumably Jet don't offer the same machine with a better fence for slightly more money (something to consider, perhaps) but rather it means starting from scratch and ending up paying even more to get something with a decent fence but maybe way over spec in other regards? I've been there, done that and ended up with less capacity just to get a machine (bandsaw in this case) I felt happy with. As it's turned out I haven't needed the capacity I thought I needed (okay, "wanted" ) and the alternative is doing all I require. Ironically it's an Axminster-badged Jet. Jet's public response is certainly beating the other manufacturer's response in my case into a cocked hat, so maybe having to make some adjustments to the fence, while not great, is a small price to pay for the other aspects? It's a noble thing to fight for the greater woodworking good by sending stuff back, but fact is it doesn't get your wood planed...

But as I say, I dunno.

Alf, I didn't mean get another machine. My point is when you buy something (especially when you pay £1300+) you should not have to work on and alter one of the most vital parts before you can use it. If you buy a new car, you would not expect to have to buy a drivers seat before you can drive it home.
Axminster/Jet,

He could not guaranty in any way to EVER find one that was bang on flat, if he could he'd have one for his own machine. The machines were made to a price and some sacrifice in quality more or less has to be expected.

Maybe its just me, but how can we accept this statement. No where in any of their description of the machine Mark bought does it say that the fence may not be 100% because some sacrifice in quality more or less has to be expected.

IMHO it is not to much to ask for them to supply him with a fence that does the job it is supposed to do, and for us to accept any less is stupid, because as I have said it gives them no incentive to make sure that the sacrifices they make are not made on the most vital of parts.

[/quote]Julian,

I have to admit, i had to square the edges of some 9" boards today for a bookcase, and after a few passes i put the old (concave) fence back on as i know i can get it square at the top and bottom edges. The other one just caused the boards to rock and hence a wavy edge.
Back to the phone as i agree with mike c.
Why should I have to pay to make my machine do what it is meant to do!

Cheers

Julian
I agree.

Cheers

Mike
 
I think the danger is that Jet are getting rather hung out to dry on this thread for having the honesty to admit that they build things to tolerances and admitting what those tolerances are, when every other manufacturer has to definition do exactly the same thing. You don't find many of them being this open, and I suspect that most just deal with such complaints quietly for the small percentage of people who complain.

It is all very well saying that Jet don't advertise their tolerances, but nor does anyone else that I've noticed - but they must all have them. At least, on the evidence of this thread, if you asked them what they are they could and would tell you.
 
Alf":28f7kslj said:
maybe having to make some adjustments to the fence, while not great, is a small price to pay for the other aspects? It's a noble thing to fight for the greater woodworking good by sending stuff back, but fact is it doesn't get your wood planed...

But as I say, I dunno.

Cheers, Alf

As usual Alf, you've pretty much hit the nail on the head there.

Hello everyone,
apologies for not posting this up sooner but other things have demanded attention for a few days. I devoted waaay more time to this matter than I'd have liked last week, so I had to shelve it and do some work and family stuff. I'm going to try to get everything into this post, including the "fix". It might be a bit long, so get comfy.

Well, I've had the Jet for a fortnight now and over all, as already said, I'm very pleased with it. The fence issue has to some degree been resolved, but before you all organise the street parties I have to say that despite the very impressive attentions of Jet and Axminster the solution so far has come from yours truly. By solution I mean getting the accurate results from the machine I require for this kind of outlay. Of course my "outlay" has now risen to include all the work I've had to do to get to this stage (I'm not finished yet), but as I said to Nick Brown (AKA Jetman): if the machine had been on sale with all its fence niggles sorted, and a higher price tag to account for it, I'd have still bought it.

So the engineer came last Friday morning, seems I misunderstood Ian Stiles of Axminster the previous day when he rang me because the guy worked for Jet not Axminster as I had expected. He had a good look at the machine, checked some stuff like table alignment etc., and then proceeded to measure the concavity of the fence. Now here's an interesting bit, it was considerably cooler in the workshop last friday than when I had originally measured it, and that may or may not have contributed to what he found, that the concavity had apparently shrunk from 0.3 to 0.2mm (although I reckon I could have made it 0.25 without the feeler guage being "tight", but that's by the by). Well within manufacturing tolerances would have been the company line, but credit where it's due he agreed fully that those tolerances weren't really up to the mark when it came to getting adequate performance. He also took note of my other gripe about the support brackets not being flat, and then painted, despite riding on machined cast iron pads, and promised to raise the issue with the designer (remember him? the guy who said the fence was designed concave so it would flex under load? :lol: ) at his next opportunity. This is something I sincerely hope he does because the present design is a real let-down in what is otherwise an excellent idea; IMO streets ahead of anything else in this class in terms of sturdiness.
His opinion was that the problems all stem from the fact that it was all designed from an engineering point of view, rather than a woodworking one, and that really the designers should have consulted people that use these types of machines about what is really required. Something I think we all agree on, and hopefully a situation which this thread will go some way towards redressing.
As far as my immediate problems were concerned, the Jet guy didn't have any suggestions other than what has already been said. This basically amounts to facing the existing fence with a supplemental timber one to achieve flatness, along with possibly linishing the sole of the brackets to achieve flatness there (easier said than done unfortunately - so I'm inclined to swallow and reset the fence when adjusting its lateral position, not a big job).

When it comes to satisfaction I'm afraid I'm with Alf - I dunno.
The point is, I could stamp my foot till doomsday and never get a flat fence or a straight support bracket no matter how good Jet's intentions are; those bits are simply not made to tight enough tolerances (- yet). I already have their assurance that they will look into how things can be improved, which leaves only the possibility of some form of financial compensation for the bits they don't do properly at the moment (ahem, still lurking Nick?) and whether they are faulty as such could be debated I'll admit.

However, that will not affect the fact that I still have to do the fettling myself, and so for anyone whose interested here's a few pics of the fix I came up with.

First heres a shot of the fence in profile
11616697ds.jpg


Notice the gap in the back edge where a T-slot is formed to bolt the support arms to? Well unsurprisingly it's position coincides with the point at which the concavity is worst, in fact the face is pretty well flat between the lower edge and this area. This got me thinking about whether it would be possible to "pull" the fence straight by tensioning the back, since the fence is only 3mm of aluminium at this point with no box section it must be the weakest point.

The return in the top section seemed to lend itself perfectly to this, so i used a 6mm cap bolt (left over from an Ikea KD somethingorother) and a good strong bracket attached with self tappers.
11616723an.jpg


Actually I put in 3 of these spaced out not very scientifically, but it looked about right.
11616799ud.jpg


I then tightened the bolts progressively until I got the face as straight as possible. I ended up with a couple of high and low points but the worst point was eventually tweaked until less than 0.1mm.
I then planed and edged 4 pieces: 150mm, 110mm, 75mm, and 45mm wide respectively as per my original test.

The proof of the pudding, as they say.......
11616802qk.jpg

All 4 edges bang on square without once having to reset the fence to the table - just how it should be :D

With a little ingenuity, using 2 brackets for example or arranging the bolts to "push" rather than "pull", this method may be suitable for a number of iffy aluminium fences out there. Although I rather think it requires a gap in the profile to allow the necessary flexing. The only downside I can see possibly arising is due to different expansion rates of the steel bolts and ally fence, I may have to tweak the tension when winter comes - only time will tell. I'd be interested to hear from anyone else out there who tries this to see what results they get.


Now, about those royalties........................

cheers all
Mark

p.s. on a final note, andycktm wrote
Also you seem to be giving good advice out on the later part of the post,but choosing to ignore it yourself
sadly this is something I've always been rather well known for, ah well nobody's perfect.
 
Nice fix Mark,
I will have to do something similar with mine if I get no joy from charnwood. My fence has the same T slot in it which is where the 'bend' is caused. Surely for a few pence companies could supply something similar in case their fences are out, maybe a curved plate or two that can be fixed one way for convex the other for concave, a couple of lines in the manual etc. jobs a good 'un.

Cheers
Julian
 

Latest posts

Back
Top