Random Orbital Bob
Established Member
Nice one Glynne. Like the bit about your Missus's tape measure :=)
I would send the blade back to Ian. When he sent you that response that was completely and utterly honest ie even he makes mistakes....that is exactly why you can trust him every single time. Send it...he'll check it and if its wrong he'll fix it. Then we all know what's going on one way or another. It wont make a jot of difference to his business in any negative way, in fact I'll wager it more likely people warm to him even more because he's such a decent bloke. I had one of his blades break once at the weld and he replaced it without a quibble. He understands that successful businesses need customers to place repeat orders as well as attract new ones. Those customers will always place repeat orders when the product is good and if something goes wrong he fixes it. Which he does, without fail.
I remember many years ago a famous American Ivy league business consultant called Tom Peters wrote several books about re-engineering businesses. He would have loved Tuff Saws because he does everything right. Great product, great price, great after sale care.
I would send the blade back to Ian. When he sent you that response that was completely and utterly honest ie even he makes mistakes....that is exactly why you can trust him every single time. Send it...he'll check it and if its wrong he'll fix it. Then we all know what's going on one way or another. It wont make a jot of difference to his business in any negative way, in fact I'll wager it more likely people warm to him even more because he's such a decent bloke. I had one of his blades break once at the weld and he replaced it without a quibble. He understands that successful businesses need customers to place repeat orders as well as attract new ones. Those customers will always place repeat orders when the product is good and if something goes wrong he fixes it. Which he does, without fail.
I remember many years ago a famous American Ivy league business consultant called Tom Peters wrote several books about re-engineering businesses. He would have loved Tuff Saws because he does everything right. Great product, great price, great after sale care.