Triton MOF001 Router
- Thread starter Lonsdale73
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Lonsdale73
Established Member
Toolstream in YeovilMikeJhn":2r4uv4x8 said:
Lonsdale73
Established Member
MikeJhn":25zedjyp said:
It's still under warranty
Lonsdale73
Established Member
MikeJhn":bxcbvpyp said:
I was in the process of emailing Dennissss as per your earlier suggestion when I got the call from Toolstream. They're the only TASA listed on the Triton site.
Lonsdale73
Established Member
The saga continues!
After two weeks and no word I emailed the service people to find out what was happening with my router and was a little disconcerted by the reply of "when did you send it?". Another few days and several emails I'm advised a parcel has been sent out to me. Finally arrived this morning, not the one I sent them which I suspect they have somehow lost, but a brand new one, which would be all well and good except it's the smaller 1010w JOF001. I am so looking forward to meeting the Triton team at Newark next week!
After two weeks and no word I emailed the service people to find out what was happening with my router and was a little disconcerted by the reply of "when did you send it?". Another few days and several emails I'm advised a parcel has been sent out to me. Finally arrived this morning, not the one I sent them which I suspect they have somehow lost, but a brand new one, which would be all well and good except it's the smaller 1010w JOF001. I am so looking forward to meeting the Triton team at Newark next week!
lurker
Le dullard de la commune
Can I watch? :lol:
Lonsdale73
Established Member
lurker":1bj4v6a4 said:
With pleasure but bring your ear defenders!
Whatever I think of the Triton Routers, Dennis at Triton UK has always been very good to deal with, he keeps a very large stock of spares (make of that what you will) and sends them out by return, if you need spares for your Triton, go to Dennis first and repair it yourself, more reliable.
Mike
Mike
Lonsdale73
Established Member
MikeJhn":1w7my3q1 said:
As I said before, the router is still under warranty therefore had to go to the Triton specified repair centre. I'm thoroughly disappointed by the lack of response from Triton to my initial enquiry using their online enquiry form (there's no mention anywhere on their site of a contact address, phone number or email and the one that sent out the acknowledgement when registering the router is no longer in use) and I am appalled by the complete lack of professionalism from their appointed agent. 10am yesterday I notified them of the latest problem and I was told someone would get back to me asap but not even so much as an email to say it was being looked in to.
I've had dealings with Incra, Kreg, Woodpecker and other, non-woodworking companies based in the US and if they can get back to me, sometimes within minutes even with the time difference, then is it too much to expect from a British company? Seems it is but that isn't - and nor should it be - acceptable.
As I said before also, despite the guarantee it may have been easier to have obtained the spares from Dennis at Triton UK and repaired it yourself, this has certainly been backed up by your continuing problems with the TAS.
Hope this resolves itself for you at the show, Oh how I wish I could be a fly on the wall. :twisted:
Mike
Hope this resolves itself for you at the show, Oh how I wish I could be a fly on the wall. :twisted:
Mike
Lonsdale73
Established Member
Latest word is it was a picking error and they've supposedly sent an email advising this one will be collected for return and the correct one sent out. However, despite being their error, they can't issue the correct one till this one has been returned, whenever that might be!
Ask them why? After all its their error and they are perpetuating a problem for their customer due to their incompetence and nothing you have done, they will probably say "Its company Policy" in which case ask if incompetence and alienating customers is also company policy, then ask to speak to a manager, then keep going until you get to a satisfactory conclusion i.e. they send the correct one out now, I find if you make a big enough nuisance of yourself long enough it normally gets resolved in your favour.
Mike
Mike
Lonsdale73
Established Member
MikeJhn":x18hu747 said:
I've now spoken to Dennis and as suspected there's not a lot he can do as he didn't supply it and he isn't the Triton Approved Service Agent. He has directed me to their contact page which lists contact details for the actual TASA who Dennis has also pointed me to. But at least he got back to me unlike the TASA.
Lonsdale73
Established Member
Having taken MikeJhn's advice and read the riot act on Friday, the correct model was received yesterday and the picking error collected for return. Came a bit late in the day to do much with it bar extract it from it's serious packaging and connect it to the router plate. Finished setting it up this morning and it's all back up and running.
I also sought some advice from Dennis who echoed the TASA in that it is unheard of to have so many failures in such a short time. He politely pointed out that many problems are caused by the user - which I hadn't ruled out and asked at one point if it was something I was doing wrong - and he has given some pointers which I've taken on board. I hope my next update is in four to twelve years from now when I report that it served me well all that time.
I also sought some advice from Dennis who echoed the TASA in that it is unheard of to have so many failures in such a short time. He politely pointed out that many problems are caused by the user - which I hadn't ruled out and asked at one point if it was something I was doing wrong - and he has given some pointers which I've taken on board. I hope my next update is in four to twelve years from now when I report that it served me well all that time.
LancsRick
Established Member
I often buy from Amazon simply because f I have an issue I just send the unit back and get a new one. I've not done it beyond 12 months so I don't know what their limit is, but their help is great.
Lonsdale73
Established Member
After battling my way through the serried ranks of men old enough to know better to get beyond Miss Wilerdos (she doesn't!) I did get to speak to the technical bods of Trition at the Midlands Woodworking and Tool Show and it seems it might mot been a case of operator error at all. I feel so much better now however I'm not taking any chances with the new one.
Armature failure of any electrical motor is rare, if its not a manufacturing fault then it could be caused by overloading the motor taking too much out of whatever is being profiled, it can be caused by mechanical failure if the spindle/armature bearings are excessively worn and allow movement and contact of the armature to internal casing, but way before this excess vibration would be noticed, this would manifest itself first by chatter marks on the workpiece, this is exactly what happened to my Triton router, I obtained new bearings and all was well again, I then sold it on as good as new.
I would add that my Hitachi M12VE operating in the same environment and pretty much doing the same work and over a longer time period, has not required any maintenance, and they are less expensive and easier to use in a table.
Mike
I would add that my Hitachi M12VE operating in the same environment and pretty much doing the same work and over a longer time period, has not required any maintenance, and they are less expensive and easier to use in a table.
Mike
