Tesco / Nestle rant

[condeesteso]

Does anybody know how to actually get a straight answer to a complaint out of Tesco, or Nestle?
I have been trying for months - it concerns pricing of Nescafe Gold Blend, and pack sizing.
Tesco consistently price promote the glass jar so it is almost always less expensive than the Eco packs (price per 100g)
Nestle, to make things even neater, produce the glass jar in 100g and 200g, and the eco packs in 150g and 300g, so direct comparison is tricky.
I accept that Tesco put the price per 100g in small print on each shelf marker... but this is driving me mad.
Nestle place all pricing blame on Tesco (even though I am sure Tesco negotiate deals for promoted items with suppliers), and Nestle seem incapable of even understanding my point regarding pack sizes.
If anyone agrees, I am wondering if a flood of emails to Tesco may help, particularly as Tesco does sometimes flaunt its green credentials.
Any ideas welcome.

 

[SBJ]

This is a wind up, right?

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[RogerP]

I never shop at Tesco and frankly I wouldn't knowingly buy anything made by Nestle - search "Nestle abuse" for my reasons.

 

[Paul Hannaby]

I think once you get your head round the concept that supermarkets are in business to produce maximum returns for their shareholders rather than providing the best deal for consumers, the rest falls into place!

 

[Phil Pascoe]

I asked a young lad in asda for half a metric tonne of tomato ketchup. He asked me if I was sure - I said it was all my car could carry, and besides I only had 5p on me. It was priced at 0.001 per 100gms on the shelf - the other ticket had fallen off.
He wasn't amused.

 

[condeesteso]

No, certainly not a wind-up. This is typical of what Nestle say:
Thank you for getting back to us, we are sorry that you do not feel we have answered your questions sufficiently.

The Gold Blend 300g refill pack has been introduced to replace the 300g glass jar which has been withdrawn from production, and the 150g refill pack can be used to top up your 100g or 200g jars as desired.

Thank you again for taking the trouble to contact us. We are grateful for the interest you have shown in our company.

I shall keep trying - what is the point of producing an eco pack and then seeing the retailers price it higher than the glass jars, which have a far higher carbon footprint and cost more to make and ship... bonkers.

 

[SBJ]

Now come on, this is a wind up isn't it. All the **** going on in the world and you're getting het up over the price of coffee refills?



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[Dibs-h]

No, certainly not a wind-up. This is typical of what Nestle say:
Thank you for getting back to us, we are sorry that you do not feel we have answered your questions sufficiently.

The Gold Blend 300g refill pack has been introduced to replace the 300g glass jar which has been withdrawn from production, and the 150g refill pack can be used to top up your 100g or 200g jars as desired.

Thank you again for taking the trouble to contact us. We are grateful for the interest you have shown in our company.

I shall keep trying - what is the point of producing an eco pack and then seeing the retailers price it higher than the glass jars, which have a far higher carbon footprint and cost more to make and ship... bonkers.

Perhaps to get rid of stock of the 300g glass jar?

 

[Jensmith]

I tend to find you usually pay a higher price for ecological products. If I think it's worth it, I pay, If I don't, I don't.

 

[No skills]

I tend to find you usually pay a higher price for ecological products.quote]


Indeed, I feel that if you try to do the 'right' thing in this country you generally get bent over.

 

[bugbear]

I tend to find you usually pay a higher price for ecological products.quote]


Indeed, I feel that if you try to do the 'right' thing in this country you generally get bent over.

The big, cheap companies do whatever is expedient to cut costs, even if it's morally or ethically dodgy.

If someone makes it "properly", it will cost more, since they're not using the dodgy short cuts.

BugBear

 

[Losos]

The Gold Blend 300g refill pack has been introduced to replace the 300g glass jar which has been withdrawn from production, and the 150g refill pack can be used to top up your 100g or 200g jars as desired.

Well you said it yourself that the glass jars cost more to produce and transport so I suspect that customers still like the convenience of a small(ish) glass jar so they can not withdraw those but to be fair they are trying to be more eco friendly by withdrawing the 300g glass jars.

It has upset SWMBO who likes her coffee and when I came home with some 300g tins (The so called 'eco packs') she complained bitterly because it's much harder to keep fresh :roll: she does now decant into the smaller glass jars with just the odd moan at me for buying the 300g packs which according to my calculations are a lot cheaper than the jars were.

At least you did get an answer from Nestle, I wish I had the time to conduct a 'campaign' like this :lol:

 

[nev]

I drink tea

 

[Harbo]

I drink real coffee!

Rod

 

[Lons]

If you REALLY are serious then search the net for a list of CEO/MD of the major companies and email him or her personally. I've done it on a number of occasions and always produced a positive result.You may not always get the MD to respond but because it's passed down from above it is always a quick response. My last one from Aldi achieved a quick product exchange after a store manager said not possible along with a £20 voucher for goodwill.
I have the link but not on this computer as away on hol but has been mentioned several times now on this forum.

Bob

 

[dickm]

Stick to real, Fairtrade, coffee

 

[condeesteso]

Thanks Lons. Been away, catching up... but you are right. I am going to keep on this as I can get a bit tenacious :lol:
And for the doubters, I am also quite busy, but so far I may have spent around 15 mins on this (plus some thinking down-time, I admit).
I just feel we have to challenge and fight sometimes.
Just had an ebay seller calling me an f-ing w-nker over the phone for leaving some honest feedback. Point is - be heard or be quiet.

And it does seem no-one likes either Tesco or Nestle. It may be that all I have done here is fan the flame.

 

[doctor Bob]

I like Tesco and Nestle

 

[Dibs-h]

I drink proper coffee - mind you whilst the bean to cup machine wasn't cheap, it certainly will pay for itself with zero trips to Costa\Starbucks.

Dibs

 

[No skills]

I'd like to nestle in tesco.