John Brown
Freeloading Social media influenza
He still hasn't proved anything, as the fault is intermittent, and didn't manifest itself during his visit.No, since he hadn't 'proved' he needed it until he inspected the job.
He still hasn't proved anything, as the fault is intermittent, and didn't manifest itself during his visit.No, since he hadn't 'proved' he needed it until he inspected the job.
Reminds me of a time my boiler suffered a failure and I called Viessmann to request a call out and gave them the part number of the hose (source of the failure), and the expansion vessel (which I deduced had failed leading to the hose trying to accommodate expansion.
And a price to match.The above comments are why I bought an Ebac washing machine.
Made in Britain, repairable, 7 year parts and labour guarantee ...
That sounds as though you are suggesting that the Ebac machines are not good value for money. I'd never heard the name before so did a quick search and with prices between £500 & £700 they don't look overpriced to me. If you ONLY get 7 years use out of one that's at worst only £100 per annum - if you bought a (say) Hotpoint at (say) £400 and it only lasted 2 years that is twice the cost per annum.And a price to match.
Isn't that against the consumer protection act, I thought you could insist on a replacement new machine within a certain period if the machine failed? Happy to be put right.About a month ago, I made & fitted a new kitchen for my next door neighbours. As part of the job, they wanted all new appliances including an integrated Washing Machine which I also supplied.
The W/M was the last appliance to be installed and I was away on holiday for a week the following day.
After fitting it, I ran it through a quick 35min program, just to make sure it was filling & emptying correctly, which it was and it completed the program.
A week later, on my return from holiday, my neighbour knocked to say the machine has never completed a program since.
I went In and could see that there was indeed a problem.
I contacted the manufacturers own Service Department, gave them the FD and E-NR numbers from the machine label as they had requested and talked through the symptoms of the problem with the Technician, who then booked an appointment for their engineer to come and look at it.
He duly turned up at the correct time and was clearly very knowledgeable and experienced ( they are not all like this....!)
He also ran it through a quick program, and it went into pause mode halfway through the program, just as the Client had described.
He then ran it through a Test program, that tests all the various components within the machine and they all came back to say they were working correctly and there were no fault codes displayed.
He stated that he had "never seen this scenario before"...... And thought it must be a software problem and that he would need to order 2 new motherboards from Germany, as they didnt have them in stock in the UK......Expected time of delivery and a revisit was 3 to 4 weeks.
I wasnt happy about this timescale, as the Client had already been without the use of a machine for a week already, so I asked if he could recommend a new replacement machine on his Engineers Report.......He said that company policy was to repair, not replace an appliance, even though this machine had never worked correctly straight out of its wrappings.
After speaking directly with the manufacturer who supplies me direct ( I have a Trade Account with them ), I had to order another machine that was delivered 2 days later, for which they sent me another invoice.
I then had to deliver the new appliance, remove the faulty appliance, fit the new one and bring the faulty one back to my business premises, all at my own expense.
After 4 or 5 more phone calls and 2 failed collections where they didnt turn up on the days they said they would, the faulty machine was finally collected on Thursday this week......Obviously, I'm now waiting for a credit note for the faulty machine.
How the manufacturer could think the Client or myself would accept a faulty/ repaired machine straight out of the box, is completely beyond me....?
I will just add,...I have been dealing with this manufacturer for more than 15 years and this is the first time I have ever had to replace a brand new machine from them. The new machine is now working as it should be...
Isn't that against the consumer protection act, I thought you could insist on a replacement new machine within a certain period if the machine failed? Happy to be put right.
I have heard that if you have a ten year old white good, it's worthwhile trying to fix it, as they don't make 'em like that anymore. The downside, I suppose, is that the newer ones use less energy. I still find it ridiculous that a major appliance is built to last three years.I have all Bosch white goods that are over twelve years old and have been perfect, I think it comes down to how often the machines are used, we are just two people so the machine gets far less use than a family with children, however our Neff ovens and hob get just as much use as a family of four and are even older, so I don't understand the expected failure rate of 2/5 years, perhaps when I bought them twelve or so years ago the standard of manufacture was better.
I think it is more to do with the efficiency/drive to move to electric over gas. It's cheaper to heat the water with gas and supply the machine as you said but that doesn't get people to move from gas.Cold fill only, a nonsense, if you have already heated the water in your tank why fill with cold water and heat it, makes no sense to me just a waste of energy, it can only be the manufactures do not want to put that extra mixing valve and controls on the machine to save then the cost.
That's a valid point, Brian, except for the differential in gas and electricity prices, but I realise you said efficient, rather than economical. We have both solar water and PV, both inherited from the previous house owners. If I was starting from scratch, I think I'd have all PV, as the solar water doesn't do much in winter, but immersion heaters and the necessary diverter equipment are relatively cheap.The water has to be heated somewhere (if hot wash is selected, that is) and it is more efficient to heat it in-situ rather than transport it from elsewhere. Even if a hot inlet is provided a heating element is still required to control temperature.
Brian
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