how's about this for service?

[Phil Pascoe]

I emailed Paul at Home of Wood about an hour ago as I had fairly large large blank from him that was cracked beyond redemption -

I've already got the answer -

Hi Phil

I'm so sorry for this very unlike us to do that .

Don't worry about pictures I will send some freebies to you but won't be to Wednesday as I'm moving house and a bit hectic .

I hope that will be ok with you .

Once again I do apologise .

Regards

Paul Norcott

How's about that, then? He deserves a plug. =D> =D>

 

[DiscoStu]

I posted elsewhere recently, it's not the fact that you had a problem(these things happen) it's how you deal with it that is important.


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[Paul200]

I posted elsewhere recently, it's not the fact that you had a problem(these things happen) it's how you deal with it that is important.


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Absolutely - always my mantra when I was in business. That's a great response - especially given his circumstances at the moment

 

[Random Orbital Bob]

A decent Human being.....nice

 

[Phil Pascoe]

Besides all else, I've never quite understood supposedly intelligent people who don't realise that good service very often is cheap advertising - "businessmen" who don't realise how quickly bad news spreads. :?

 

[lurker]

Besides all else, I've never quite understood supposedly intelligent people who don't realise that good service very often it is cheap advertising - "businessmen" who don't realise how quickly bad news spreads. :?

True but if everyone thought the same as you and I, Rutlands would have gone bust years ago.

 

[DiscoStu]

I've bought a few bits from Rutlands and never once had an issue. Yandles I've bought from twice - once I cancelled the order after they called to say it was going to take ages. The second time they didn't call and I ended up calling them and then it still took ages yet their reputation appears to be better than Rutlands. It is odd how some people experience different things from the same supplier. Axminster generally seem to get a good press and I've only ever been impressed with them.


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[Phil Pascoe]

Paul emailed me and thanked me for the plug.

 

[Rhossydd]

Whilst the service is OK, the really good thing would be not to send out such a poor product in the first place.

I've had some blanks from them and whilst they're cheap, you get what you pay for.
As for their social media and marketing policy, that sealed never bothering to buy from them again :-(

 

[lurker]

Paul emailed me and thanked me for the plug.

I googled it as I like good suppliers

Assume it's here:http://www.homeofwood.co.uk

Do you know I have spent many days over the years living in a hotel within walking distance and did not know about this place.
So thanks

 

[Phil Pascoe]

I've had sacks from them before that have been extremely good as well as extremely good value. Some of the best beech and sycamore I've ever seen. I priced the five largest (all perfect)from one sack from another outlet- those five without P&P would have cost more than the sack - buy five, get nine free - fine by me. So we'll differ on this one.
I must admit I don't understand how that particular blank slipped the net - it didn't crack in the post. Still, It was rectified which ultimately is all that matters.

 

[Rhossydd]

I have spent many days over the years living in a hotel within walking distance and did not know about this place.

They're a fairly new operation and unless you know where they are you'd never find them.
They work from a shed behind a spice and fishing tackle outlet in an industrial unit which you have to find your way through.

 

[lurker]

Cheers
I think my wallet is going to take a hammering
I will convince myself that saving the pp will make it sensible

 

[lurker]

Whilst the service is OK, the really good thing would be not to send out such a poor product in the first place.

I've had some blanks from them and whilst they're cheap, you get what you pay for.
As for their social media and marketing policy, that sealed never bothering to buy from them again :-(

Assume you mean rutlands rather than the supplier we are discussing

My fault for mentioning the R word

 

[Rhossydd]

Assume you mean rutlands rather than the supplier we are discussing

No, I'm talking about Home of Wood.

 

[Stiggy]

What a fantastic bloke!

 

[home of wood]

Whilst the service is OK, the really good thing would be not to send out such a poor product in the first place.

I've had some blanks from them and whilst they're cheap, you get what you pay for.
As for their social media and marketing policy, that sealed never bothering to buy from them again :-(

Hi.

I,m sorry you feel this way.

We try our best to provide a great service, I have thousands of happy customers each year and only get 2-3 complaints a year, We can not keep every one happy and you always get that 1 customer who will never be happy no matter what we do.

We try and treat all fellow turners like family, If they are not happy we do our up most to make sure they are.

NO company can keep every customer happy, thats impossible !

After all we are supplying a natural product , some times this has a mind of its own , no matter what we do and what we try this product will do the opposite.

Please do email me and say why you was not happy , when you ordered and what you ordered. I can pull your order out and see what I can do to make you happy.

I,m here to help and I,m sure there are lots of turners on here who are happy with the service we provide.

 

[Rhossydd]

Please do email me and say why you was not happy , when you ordered and what you ordered. I can pull your order out and see what I can do to make you happy.
I,m here to help and I,m sure there are lots of turners on here who are happy with the service we provide.

Ah yes, the damage limitation on the public forum approach.

A shame that didn't apply that when I did contact you to suggest that deluging people with social media messages wasn't actually a good marketing strategy. You just banned me from your Twitter feed without explanation or apology.

Turning up in person to buy a boot full of blanks, then to be told you wouldn't accept a credit card for payment. Not a great policy either.

The marketing overall where you claim the business is run by 'woodturners', but then send out emails with photos of your first attempts at woodturning. Oh yes, and the emails trying to sell a secondhand car. They wouldn't be quite so bad if they were written coherently.

The bottom line is that some of the blanks I did mange to buy with cash had similar cracks to Phil's, aren't particularly well seasoned and generally weren't as good as they'd appeared.

There's lots of people happy with your product, so best of luck, but I won't be a customer again.

 

[Phil Pascoe]

I had a box of nice blanks as a freebie his afternoon, so fair play to the man. =D>