Henger woes

[Wood&wool]

Having owned my multi cut-se since 2018 with no problems and cut hundreds of 3d jigsaws out of 1" poplar , something broke! But getting a replacement part from henger uk is driving me nuts.
The part that broke was one of the screw/bolt that clamps the blade, no problem i thought trawling through there website it shows on their exploded diagram as part no 33 ,listed as a thumb screw? As i wasn't sure listing was right i have cust/support they said to be sure they would send an e-mail picture of said screw, when that came through it was wrong, I did notice that they sold blade clamps with spare screw, so I put two in my basket only to get a message saying insufficient stock? So rang cust/support who said don't know why we've over 70 in stock!
So put my order in for two clamps with spare screws and a metal plate insert cringing at the price and then 7.50 p&p
Today my order turned up two clamps, but spare screw are just normal Allan key screws, not the square headed ones, so back onto cust/support they wanted pics on a email. So have sent that off and waiting on their reply.
Can't believe all this messing about for a broken screw.

 

[Cozzer]

Henger?

Anag?

 

[Cozzer]

No consolation to you, but I've the same sort of thing with a bloody silly rubber bellows for a Proxxon job. No stockists in UK boast any, and although I can get them from abroad, the postage/packaging costs - for something that weighs about the same as a toenail paring - are ridiculous.

 

[Amplidyne]

No consolation to you, but I've the same sort of thing with a bloody silly rubber bellows for a Proxxon job. No stockists in UK boast any, and although I can get them from abroad, the postage/packaging costs - for something that weighs about the same as a toenail paring - are ridiculous.

3D print out of TPU?
Just an idea.

 

[Amplidyne]

I just looked on Thingiverse. Ironically somebody as drawn up one for a Henger.
https://www.thingiverse.com/thing:4614117

 

[scrimper]

You can buy a third party bellows for the Hegner - I fitted one to my machine £19.50 ATM.
I have also done a video of it being fitted
https://www.ebay.co.uk/itm/28604522...L5Q11jl1+Ly/zFxo8nikt3pGk=|tkp:Bk9SR4i-wqmKZQ

 

[scrimper]

Having owned my multi cut-se since 2018 with no problems and cut hundreds of 3d jigsaws out of 1" poplar , something broke! But getting a replacement part from henger uk is driving me nuts.
The part that broke was one of the screw/bolt that clamps the blade, no problem i thought trawling through there website it shows on their exploded diagram as part no 33 ,listed as a thumb screw? As i wasn't sure listing was right i have cust/support they said to be sure they would send an e-mail picture of said screw, when that came through it was wrong, I did notice that they sold blade clamps with spare screw, so I put two in my basket only to get a message saying insufficient stock? So rang cust/support who said don't know why we've over 70 in stock!
So put my order in for two clamps with spare screws and a metal plate insert cringing at the price and then 7.50 p&p
Today my order turned up two clamps, but spare screw are just normal Allan key screws, not the square headed ones, so back onto cust/support they wanted pics on a email. So have sent that off and waiting on their reply.
Can't believe all this messing about for a broken screw.

Do you not have the quick clamp? I never use anything else than the quick clamp I find it indispensable.

 

[Wood&wool]

I should of checked my email before last night's post, but it doesn't get any better! I've had a reply from henger which reads , you are looking for a hexscrew, we don't well them separately they come with the blade clamp , the photo is exactly what you have ordered !! Okay I should of enlarged the photo on my phone , but if your ordering spare screws to fit the blade clamp surely they should be the same? It's like BMW saying we don't well one wheel but you've got to buy a wheel with all five wheel nuts!!
If that's the case why do they show it as a separate screw on their exploded diagram, and you get two spare screws with the machine!
And they want me to send them a picture of exactly what I want !
At over £16 + vat it's starting to grate plus £7.50 p&p
The only thing I can try is German part of the company!!

 

[MintSauce]

Do you not have the quick clamp? I never use anything else than the quick clamp I find it indispensable.

+1 for using a quick clamp.

More expensive but increases the ease of use.

This part: https://www.hegner.co.uk/hegner/hm0450.html

 

[MintSauce]

I should of checked my email before last night's post, but it doesn't get any better! I've had a reply from henger which reads , you are looking for a hexscrew, we don't well them separately they come with the blade clamp , the photo is exactly what you have ordered !! Okay I should of enlarged the photo on my phone , but if your ordering spare screws to fit the blade clamp surely they should be the same? It's like BMW saying we don't well one wheel but you've got to buy a wheel with all five wheel nuts!!
If that's the case why do they show it as a separate screw on their exploded diagram, and you get two spare screws with the machine!
And they want me to send them a picture of exactly what I want !
At over £16 + vat it's starting to grate plus £7.50 p&p
The only thing I can try is German part of the company!!

Not that it helps with sourcing the part from the UK but the part it looks like you’re looking for is called (in the US at least) a Hegner Toughscrew.
https://www.advmachinery.com/products/hegner-tuffscrew
In the description it mentions part 33. I’ve checked one of my clamps and it looks to be the same shape/design.

Hope this helps with your search, but I would still go for purchasing a Quick Clamp, as mentioned in my earlier reply.

 

[Trextr7monkey]

Don’t know if it might help but there is a chap in Carlisle who reconditions Hegners he always has several machines on eBay could be worth contacting him?

 

[Wood&wool]

Do you not have the quick clamp? I never use anything else than the quick clamp I find it indispensable.

Yes I've got one of those I use it for piercing work, but most of the time just use two normal blade clamps, I just find it incredible that they sell virtually every other screw, bolt ,washer,ect, but can't sell individual screw/bolt motor all at ridiculous prices.