Having owned my multi cut-se since 2018 with no problems and cut hundreds of 3d jigsaws out of 1" poplar , something broke! But getting a replacement part from henger uk is driving me nuts.
The part that broke was one of the screw/bolt that clamps the blade, no problem i thought trawling through there website it shows on their exploded diagram as part no 33 ,listed as a thumb screw? As i wasn't sure listing was right i have cust/support they said to be sure they would send an e-mail picture of said screw, when that came through it was wrong, I did notice that they sold blade clamps with spare screw, so I put two in my basket only to get a message saying insufficient stock? So rang cust/support who said don't know why we've over 70 in stock!
So put my order in for two clamps with spare screws and a metal plate insert cringing at the price and then 7.50 p&p
Today my order turned up two clamps, but spare screw are just normal Allan key screws, not the square headed ones, so back onto cust/support they wanted pics on a email. So have sent that off and waiting on their reply.
Can't believe all this messing about for a broken screw.
The part that broke was one of the screw/bolt that clamps the blade, no problem i thought trawling through there website it shows on their exploded diagram as part no 33 ,listed as a thumb screw? As i wasn't sure listing was right i have cust/support they said to be sure they would send an e-mail picture of said screw, when that came through it was wrong, I did notice that they sold blade clamps with spare screw, so I put two in my basket only to get a message saying insufficient stock? So rang cust/support who said don't know why we've over 70 in stock!
So put my order in for two clamps with spare screws and a metal plate insert cringing at the price and then 7.50 p&p
Today my order turned up two clamps, but spare screw are just normal Allan key screws, not the square headed ones, so back onto cust/support they wanted pics on a email. So have sent that off and waiting on their reply.
Can't believe all this messing about for a broken screw.
