BT what a joke

[sawdust1]

For a month we had problems with our internet, cutting in and out.
Our lad spent four hours trying to convince a person in the call centre there was a problem, as the live chat kept cutting out, they would send out a tech guy to have a look and we would be due some compensation.
After two weeks the tech guy turned up and said the problem was external, he would arrange for an engineer to come out, and
we would be due some compensation.
Another two weeks the engineer turns up and finds a connector full of water and replaces, all good now.
BT kindly sent a letter telling us we were due some compensation "£9.75" !

 

[Myfordman]

https://www.ofcom.org.uk/cy/phones-...automatic-compensation-need-know/?language=cy

These are the standard ofcom compensation rates. You might be able to argue for more given difficulty and delay in getting resolution

 

[Duncan A]

The translation to english gave me a good laugh!

 

[artie]

I was promised fibre broadband in April of 2022 and because I was getting fibre they would not repair the old cables.
I didn't get the Fibre until July.
EE denied I had been promised it and offered only a token £30 quid.
Cutting a very long and tedious story short, I escalated it all the way to the ombudsman who eventually awarded me £200-300 I don't remember exactly.
It wasn't really worth the hassle, but I was bloody minded enough to see it through.

 

[treeturner123]

A property I'm involved with upgrading has been waiting for 8 months for Openreach to provide the necessary broadband connection.. It's in a large village, not far from Oxford!

When they finally deigned to turn up, it took 4 visits to actually make the physical connection, on 17th Dec, but it will not be usable till 1st full week in Jan.

I'm old enough to remember when it was this bad - when it was part of the Post Office. Talk about stepping back in time.

Phil

 

[niemeyjt]

We had the lazy beggar, Openreach technically, decide it was too much hassle for him to install the f/o box in the hallway like next door - instead putting it in my daughter's bedroom - flashing lights and all!

I got home and after a few threats and irate messages it was moved f.o.c

They are awful - but then if you cut staff and outsource to save money then there is a downside, normally on customer service.

 

[selectortone]

I'd rather be boiled in oil than ever deal with BT again.