BT what a joke

[sawdust1]

For a month we had problems with our internet, cutting in and out.
Our lad spent four hours trying to convince a person in the call centre there was a problem, as the live chat kept cutting out, they would send out a tech guy to have a look and we would be due some compensation.
After two weeks the tech guy turned up and said the problem was external, he would arrange for an engineer to come out, and
we would be due some compensation.
Another two weeks the engineer turns up and finds a connector full of water and replaces, all good now.
BT kindly sent a letter telling us we were due some compensation "£9.75" !

 

[Myfordman]

https://www.ofcom.org.uk/cy/phones-...automatic-compensation-need-know/?language=cy

These are the standard ofcom compensation rates. You might be able to argue for more given difficulty and delay in getting resolution

 

[Duncan A]

The translation to english gave me a good laugh!

 

[artie]

I was promised fibre broadband in April of 2022 and because I was getting fibre they would not repair the old cables.
I didn't get the Fibre until July.
EE denied I had been promised it and offered only a token £30 quid.
Cutting a very long and tedious story short, I escalated it all the way to the ombudsman who eventually awarded me £200-300 I don't remember exactly.
It wasn't really worth the hassle, but I was bloody minded enough to see it through.

 

[treeturner123]

A property I'm involved with upgrading has been waiting for 8 months for Openreach to provide the necessary broadband connection.. It's in a large village, not far from Oxford!

When they finally deigned to turn up, it took 4 visits to actually make the physical connection, on 17th Dec, but it will not be usable till 1st full week in Jan.

I'm old enough to remember when it was this bad - when it was part of the Post Office. Talk about stepping back in time.

Phil

 

[niemeyjt]

We had the lazy beggar, Openreach technically, decide it was too much hassle for him to install the f/o box in the hallway like next door - instead putting it in my daughter's bedroom - flashing lights and all!

I got home and after a few threats and irate messages it was moved f.o.c

They are awful - but then if you cut staff and outsource to save money then there is a downside, normally on customer service.

 

[selectortone]

I'd rather be boiled in oil than ever deal with BT again.

 

[Renoman]

I live in France and signed up for fibre with Orange our existing provider. Visit agreed to our house at 1100 hrs on 17th Nov. The techncian arrived on time, agreed the route of the new fibre cable from the pole to the house. New junction box and router installed, connected and working within an hour. Excellent customer service.

 

[Puggers]

My recent dealing initially left me unexpectantly impressed that they had responded both positively and quickly....I was clearly in a less cynical mood than usual or perhaps lulled into a false sense of security by a cheery voice.

I have no internet signal in the workshop area which is a matter of yards from the main house. We have one of their discs in the workshop plus two others in the house wirelessly connected to the main hub/router. We do get reasonably quick service in the house although one of the discs is intermittent signal-wise and as I say, the workshop seems to be a complete dead zone with no apparent barriers/causes.

I was offered two replacement discs which were quickly received and the deal is you return the old ones in the packaging provided - no problem, done. The note with the packaging warns you that if you don't return the gear, you'll be charged £30 per disc but that any tracked returns can take a number of weeks to process (I think it's three).

Several reminders over nearly four months later (which you're told to ignore if you've returned the goods) I'm informed that as I haven't returned the discs, I'll cop for an extra £60 on my next bill. I call them and explain the situation...I'm transferred...I explain the situation again to the next person who's colleague hasn't gone to the trouble to inform them of my concerns and they ask for the tracking number which they accept and agree to waive the £60 penalty (which is nice!) but can't offer any explanation whatsoever as to why a process that allegedly takes up to three weeks is so flawed/broken that they waste my time as well as their own and the associated costs in sending messages to chase me and then have to process my complaint.

To then receive an automated text after the debacle asking how I rated their service and would I recommend it to family, etc. I'm sure is just taking the p**s.

If you've made it this far, the new disc in the house is an improvement (only just) but the workshop is still dead so I'll be buying a TP-Link mesh kit or similar when the Christmas drain on funds subsides.

 

[Diver Fred]

>> Snip <<
I have no internet signal in the workshop area which is a matter of yards from the main house. We have one of their discs in the workshop plus two others in the house wirelessly connected to the main hub/router. We do get reasonably quick service in the house although one of the discs is intermittent signal-wise and as I say, the workshop seems to be a complete dead zone with no apparent barriers/causes.

>>Snip<<

If you've made it this far, the new disc in the house is an improvement (only just) but the workshop is still dead so I'll be buying a TP-Link mesh kit or similar when the Christmas drain on funds subsides.

I wish I was in your position - there is that much WiFi signal in my workshop the WiFi is unusable!!!! The house is almost as bad. I now 'see' 24 separate WiFi signals in the workshop and in the house. Immediate Neighbour now has a WiFi disc in every room; not sure if that is to defeat the hassle with so much WiFi around or just to make it worse!

I have all the desk computers cabled. The TV's cabled. LAN sockets in every room so now I barely need Wifi and wouldn't if the new MacBooks had a LAN port.

 

[flying haggis]

AFAIK on some devices you can tell it to ignore some wifi connections

 

[Fergie 307]

My recent dealing initially left me unexpectantly impressed that they had responded both positively and quickly....I was clearly in a less cynical mood than usual or perhaps lulled into a false sense of security by a cheery voice.

I have no internet signal in the workshop area which is a matter of yards from the main house. We have one of their discs in the workshop plus two others in the house wirelessly connected to the main hub/router. We do get reasonably quick service in the house although one of the discs is intermittent signal-wise and as I say, the workshop seems to be a complete dead zone with no apparent barriers/causes.

I was offered two replacement discs which were quickly received and the deal is you return the old ones in the packaging provided - no problem, done. The note with the packaging warns you that if you don't return the gear, you'll be charged £30 per disc but that any tracked returns can take a number of weeks to process (I think it's three).

Several reminders over nearly four months later (which you're told to ignore if you've returned the goods) I'm informed that as I haven't returned the discs, I'll cop for an extra £60 on my next bill. I call them and explain the situation...I'm transferred...I explain the situation again to the next person who's colleague hasn't gone to the trouble to inform them of my concerns and they ask for the tracking number which they accept and agree to waive the £60 penalty (which is nice!) but can't offer any explanation whatsoever as to why a process that allegedly takes up to three weeks is so flawed/broken that they waste my time as well as their own and the associated costs in sending messages to chase me and then have to process my complaint.

To then receive an automated text after the debacle asking how I rated their service and would I recommend it to family, etc. I'm sure is just taking the p**s.

If you've made it this far, the new disc in the house is an improvement (only just) but the workshop is still dead so I'll be buying a TP-Link mesh kit or similar when the Christmas drain on funds subsides.

I use a TP link in my workshop, about 30m from the house and outside WiFi range. Works a treat.

 

[guineafowl21]

I'd rather be boiled in oil than ever deal with BT again.

Dealt with their ‘tech support’ have you?

They’re untrained people following a script, including such gems as ‘turn off and on again’ and ‘are you sure it’s plugged in?’

I spent hours on the phone to them, trying to request a switch to ADSL2+, a newer signal protocol for copper lines, on advice from an OR engineer. My internet would cut out all night.

Various ‘guides’, in response, tried to sell me a new router, a new splitter/filter (both unrelated to ADSL2+), denied the existence of it, or asked me what it was. This is like a water company techie not knowing what water pressure is.

I switched to Andrews & Arnold ISP, an independent. They switched me to ADSL2+ (in fact, I can do it myself in their control pages). Internet is now rock steady. Any problems, and I can phone someone at a desk who knows internet technology inside out. Also, surprisingly, cheaper than BT.

 

[trvlr]

I wish I was in your position - there is that much WiFi signal in my workshop the WiFi is unusable!!!! The house is almost as bad. I now 'see' 24 separate WiFi signals in the workshop and in the house. Immediate Neighbour now has a WiFi disc in every room; not sure if that is to defeat the hassle with so much WiFi around or just to make it worse!

I have all the desk computers cabled. The TV's cabled. LAN sockets in every room so now I barely need Wifi and wouldn't if the new MacBooks had a LAN port.

You can use a standard (these days) plug-in hub which includes an ethernet port. The work with just about "any" laptop - and desktop too. Sadly laptops are so thin nowadays that including an ethernet port isn't an option. Such hubs offer additional usb ports and some more than that.

Trawl the big river site and you'll a whole range, and of course there are other sources too - again found via a trawl online.

 

[mcostello]

Had to return a cable box that went bad. New one came in the mail and works well. Was given 3 days to return the old box or get charged USD $300. It went back the same day. The name is like something that gets washed in the kitchen sink.

 

[eribaMotters]

In Sept 2022 we moved from Merseyside to a new build in Devon. We knew it was out of range of the nearest pole so contacted Open reach a couple of months before moving in, whilst the builder was still on site. Short version, 8 months later after first contact a pole goes up in our garden and they connect us. and speed was between 1 and 3 meg. Compensation was about £380. 18 months later we ended our contract, basically free for the period and swapped to 3 with 4G. We now get 15-45 meg.

Colin