Aliexpress, a bit of an odd one this week

[ps.harris80]

Hi all

Just wondering if anyone else has had issues with Aliexpress orders this week.

I have been buying from them for years without too much trouble, but this week I placed and order for about ten different items from ten different sellers. All items were dispatched and tracking started. All of a sudden all 10 packages were returned to Aliexpress with a vague message about issues in the destination country and refunded all my payments.

Anyone else have this issue or know what's going on.

Thanks for any input on this.

Paul

 

[Rhossydd]

Nothing like that here. I've have a few orders in transit with no problems yet.
Although I did have an Evri courier throw a package over the side wall two weeks ago and trashed the contents (poor packing didn't help). Getting a credit wasn't too difficult.

It's tricky because although you're buying through one portal, you're dealing with many individual sellers each of which may be geographically far apart and using different couriers and export routes internally. Similarly things get delivered by different couriers within the UK.

 

[artie]

I bought a graphics card for the PC of Aliexpress.

It was running late so they gave me a £1 credit.

Royal Mail notified me it would be delivered last Sat between 11:44 and 3:44

It didn't materialize so I checked on Thursday and it had been returned.
The postman never heard of it.

Full refund no problem.
One from Amazon expected today, but 40 quid more expensive.

 

[Sachakins]

Not had that problem.
But 1 item I am outstanding from Temu was stuck at Kazakhstan border a while, moved through eventually, but now been stuck another 15 days at customs point EU border for entry paperwork?
Because òf it's size it is coming overland!

 

[Rhossydd]

from Temu

The worst of the worst

 

[paulrbarnard]

Hi all

Just wondering if anyone else has had issues with Aliexpress orders this week.

I have been buying from them for years without too much trouble, but this week I placed and order for about ten different items from ten different sellers. All items were dispatched and tracking started. All of a sudden all 10 packages were returned to Aliexpress with a vague message about issues in the destination country and refunded all my payments.

Anyone else have this issue or know what's going on.

Thanks for any input on this.

Paul

Are you in Canada? The postal strike is causing them a lot of issue due to the ‘free if it’s late’ policy

 

[ps.harris80]

Nope I am in the UK

 

[Sachakins]

The worst of the worst

Yeah, #hit happens.
I have a rule to never by electrics or electronics from them. Everything has been on point so far

 

[Nelly111s]

I’ve had problems, too.
Tracking said “in transit”, then “cannot deliver”. Then was changed to “delivered”, but wasn’t. Evri don’t have proof of delivery.
Tried to get a refund, but refused by Ali Express because I can’t prove I didn’t receive it!
I’ve now got to go back via either Evri or credit card to get my money back, which is frustrating, but a first world problem.

 

[nickds1]

Evri are an execrable excuse for a company.

I've totally given up with them delivering to the house and now always specify the local post office as the drop-off as they have no excuse to miss it as they have to pick up there most days.

I also now NEVER use a supplier I know uses Evri as the delivery agent - sometimes, e.g. with Amazon, you don't know who is delivering, hence the previous paragraph, however I'll never knowingly put business their way ever again - it's just not worth the aggravation.

Over a period of years we've had awful service around here. DPD, DHL and all the others have no problem, but with Evri we get a litany of dismal performance, lies and total disinterest from their equally awful "customer service".

Not just us - everyone around here - village Facebook group is full of "where is my parcel', "does anyone recognise this door", "they said it was delivered but I can't find it" etc. etc. Last parcel from them they took 4 weeks to deliver it from the depot 3 miles away. 22 emails, 5 phone calls and goodness knows how many SMS messages...

Shockingly awful company: avoid

 

[throbscottle]

Had some stuff off them recently - arrived last week - no weirdness or problems. The few times I've needed a refund it's been very straightforward apart from 1 time when I had to contend their refusal and the page just didn't work properly. In fact, their entire site seems to be held together with string and tape.

Worst issue I've had as far as Ali orders are concerned has been our very own Royal Mail a while back sent my parcel to the wrong end of the country! Got it eventually but it was a fraught couple of weeks.

Worst courier ever was DX about 5 years ago. They'd got my wife's parcel at their warehouse, repeatedly failed to deliver it, and when she got really fed up, they couldn't return it to the seller either. Pathetic.

Had some 18650 Li-ion cells and a battery welder from a vendor on Temu recently. My first order and very pleased with them.
Evri have always delivered, no problem with them.

 

[woodieallen]

Not just us - everyone around here - village Facebook group is full of "where is my parcel', "does anyone recognise this door", "they said it was delivered but I can't find it" etc. etc. Last parcel from them they took 4 weeks to deliver it from the depot 3 miles away. 22 emails, 5 phone calls and goodness knows how many SMS messages...

Sounds to me like it's your local driver and not Evri per se although I agree that it is hard to contact customer service. Our local EVRI driver is superb. As are DPD and DHL.

 

[TomGW]

Hi all

Just wondering if anyone else has had issues with Aliexpress orders this week.

I have been buying from them for years without too much trouble, but this week I placed and order for about ten different items from ten different sellers. All items were dispatched and tracking started. All of a sudden all 10 packages were returned to Aliexpress with a vague message about issues in the destination country and refunded all my payments.

Anyone else have this issue or know what's going on.

Thanks for any input on this.

Paul

Yes, I have had the same issue. Tracking showed dispatch, arrived at departure airport, problem at handover, line haul, returning and refund. This has happened to the same item twice, as I had simply reordered it following the first refund. Two others also similar and refunded.
At this point I have two orders apparently sitting at the departure airport since the last week in November.
I have no idea what's going on as previously I have had numerous orders fulfilled without a single hiccup.

 

[throbscottle]

I have no idea what's going on as previously I have had numerous orders fulfilled without a single hiccup.

String and tape I tell you! Tape and string!

 

[TobyT]

This time of year there are shortages of cargo planes from China to <everywhere else>. I'm not sure how they arrange it, but I think that if the delivering company (AliExpress, Temu, Shein, DX etc) haven't booked the planes (or a pallet space on them) well in advance then the parcels end up in a warehouse waiting for the next free slot. I suspect that much like the UK, the longer something sits in a warehouse the better chance it has of going missing. Low margin companies like Temu aren't going to want to overbook too many slots so there will be some delays. Once they reach the UK I think most of the courier companies are working fine, except Yodel who didn't pay staff enough, https://everyparcel.co.uk/yodel-delivery-issues-yodel-christmas-delays/ ,