Vibrating Bench Grinder

[monkeybiter]

As already alluded to, better QC costs more. Outstanding aftersales care is rare [by definition] so it's right and useful to recognise and report that.

 

[n0legs]

Edited cos I can't be governed

Give it a few years and Axminster will be no better than Machine Mart. Oh how the fan boys will weep.

 

[Phil Pascoe]

"We all know of low cost high street stores that give 3 years guarantee and money back at the drop of a hat if it fails, therefore customer is nearly always ready to give a product a punt, and it seems to work."


Didn't Record Power increase the length of their guarantees to attempt to overcome a reputation for unreliability?

I heard a conversation between some reps for electrical goods companies a few years ago, and remember one saying to another that he didn't understand how they got away with guaranteeing such cheap products. His reply was that in many cases by the time the product failed the customer would have either lost the receipt or forgotten where the item was bought from, and in any case if the expected failure rate was perhaps 1% (which is high) the suppliers priced per hundred and supplied in lots of a hundred and two. If the retailer had to replace one fine, if not he made an extra profit.
(The two obviously being priced into the purchase in the first place).

 

[skippy75]

I wouldn't expect axminster to unpack and inspect every tool. but I WOULD expect them to source only equipment which can be proved to have a usable QC program behind it rather than pass on the responsibility of QC to the customer. Even UK law says that responsibility for QC lies with the importer. I suppose I could ask now why you's so eager to let importers keep wasting their customer's time by bringing in hit or miss rubbish when perfectly adequate tools from China cost so little less?

Agreed.

I would go further and add that as Axminster have set themselves up as tool suppliers (maybe even specialists), they should be checking what they sell and send out.
It's not like they are Q&B or Homebust, they only sell tools and equipment. Wouldn't take long to plug in and run a tool before dispatch.

Says someone who has no clue about volume sales or manufacturing. No big company test every product, not a single one. Axminster would have to hire hundreds of extra staff and new premises to test every tool before dispatch which would push the price of the tools up high enough that they would go bust. It is physically impossible to do what you suggest is so quick and easy.

If we want cheap equipment we have to put up with higher failure rates, its as simple as that. Many retailers sell the same type of products as Axminster, few of them will put things right as quickly and easily.

 

[blackrodd]

+1 For Skippy 75
Perfect sense! Regards Rodders

 

[n0legs]

Says someone who has no clue about volume sales or manufacturing. No big company test every product, not a single one. Axminster would have to hire hundreds of extra staff and new premises to test every tool before dispatch which would push the price of the tools up high enough that they would go bust. It is physically impossible to do what you suggest is so quick and easy.

If we want cheap equipment we have to put up with higher failure rates, its as simple as that. Many retailers sell the same type of products as Axminster, few of them will put things right as quickly and easily.

So you're telling me that when an order comes in someone can't say to Fred in dispatch "Send Mr X a bench grinder, plug it in and run it for a few minutes first".

Shut up idiot you have no idea what I know or have experience in. Unlike the OP's vibrating bench grinder everything I'm involved in is proven before handover to the customer/end user. Some want quality and reassurance, others want it now no matter how bad it is.
I know what I prefer. That doesn't mean the OP (John15) was in a rush to get it.

Truth is it was probably tested at the factory it was made in, an electrical safety test is pretty much standard these days. Alas this can be done without ever plugging it into the mains. The QC is the point of blame.
For what it's worth I know sales/vendors who have no problem checking something before it's sent out, people who wish to provide good service and maintain a reputation.
Anyway each to their own. It's getting to be a bit orwellian here, fan boy influence I guess.