YorkshireMartin":19ijn3s9 said:
I'll be honest. In my view it reads like something an employee would write. As do the other posts in support, from Brian and Bob. You all have relatively low post counts and yes, I'm discriminating, because in all honesty, if a prolific forum user posted this, I'd be far more open to believing a corner had been turned.
In my defence as a Rutlands customer,
not an employee. I submit this following e-mail:
From: Bob [mailto: my e-mail address]
Sent: 28 July 2017 15:51
To: Customer Services
Subject: Xact Router Motor Rutlands Part No. RTX5003
Dear sirs, some time ago I bought a router table, insert and lift. At that time I thought that my router would fit into the lift but when I spoke to your office I was advised that I would need the router motor - Xact Router Motor Rutlands Part No. RTX5003 - and you agreed to give me a £20 discount on the purchase of said motor. I now find myself in a position to afford the motor and would like to proceed.
Yours sincerely
Dear Mr. xxxxxx,
Thank-you for your email.
I have checked your account and I can confirm there is a note to accept an order for 1x RTX5003 at £169.95, yes.
If you please call me on 01629 815 518 I can get this sorted for you.
Thank-you, best regards,
Three days later, the router motor was dispatched.
Unlike most people I'm prepared to write a positive review of goods or services as well as a negative review of shoddy goods or poor service.
I was a photocopier engineer for a multi-national company for many years and like most firms their products were made overseas either by themselves or a third party and yes there were times when it was impractical to unbox the equipment in the workshop and run it up to check for quality and make adjustments. The machine would arrive at the customer's and be installed and yes sometimes it failed right out of the box either through damage in transit or faulty manufacturing and then I or one of my team suffered the indignity and embarrassment of explaining the issue to the customer and how we were going to rectify the matter and maybe offer some recompense.
It is how those assurances are carried out and seen through to a satisfactory result is how companies keep their accreditation. Some machines or equipment cost a a few pounds such as calculators and other small office equipment whilst others would cost many thousands of pounds if buying a top of the range colour copier or multi function copy centre. It doesn't matter about cost of individual units it's how the firm works to maintain its customer service and professionalism.
If a machine failed in the workshop the customer never found out about it as the defect was remedied at that point or sent back to the supplier and a new machine unboxed.
Just because I'm a new member / poster please don't assume that I am some sort of agent for an outside source. I'm 63 and just getting into woodwork. I'm not good at it as I haven't done woodwork since my schooldays back in the 1960s and I was crap at then too. I do however enjoy my time in the workshop and yes I'm naive about what I buy and have made mistakes in some of those purchases. For instance I recently bought a set of Robert Sorby woodturning chisels from a seller on ebay and when I proudly showed them to my newly formed friends at my woodturning club I was mildly rebuked for not buying HSS tools, a mistake that I won't make again. That doesn't make Robert Sorby tools bad, they were 50 years old but had not been used and had languished in someone's garage until his demise.
