Poolewood stand !!!! Todays update !!!!!!!!

[Blister]

Had a phone call from Poolewood today saying

" The frame maker wont be calling in to you Monday as he is not well "

I said does this mean he is the only one working for the company ?

I then said look , I have waited 3 weeks now , if its not sorted by Monday evening , I will be asking for a refund , thinking this would shake him up !!

The answer I got back was as follows :

OK , do that then , I don't care either way , bring it back then :x

So I am now back to square one , with no stand

I then rang Silverdrive and he said he will speak to his fabricator and see what he can do

so the plot continues

 

[PowerTool]

More bad news,eh - you must feel like the "unluckiest man in the world" by now
Hope you get it sorted soon,as it is spoiling what was otherwise the haul of the century.

Poolewood - definitely won't be buying anything from them :evil:

Andrew

 

[greybeard]

Unbelieveable, absolutely unbelievable. Makes one wonder how they stay in business?
Years ago an American acquaintance suggested to me that the British would never match the American appetite for success until they took out and shot the vast majority of our so-called management (attitudes come from the top).

IIRC it was John Cleese, dressed in a plastic raincoat, attempting to buy a license for his goldfish (name of Eric?), who observed 'to get anything done in this country you have to shout until you are blue in the face' - not much has changed in 30 years, which of course is no consolation to you.

Can only hope that posting your experience here helps relieve some of the internal pressures! Here's hoping for a satisfactory result not too far or long away.

 

[Colin C]

Blister

Sorry to hear what is happening to you but I would say to ring Trading Standards tomorrow and talk to them about it.

 

[paulm]

Contact your credit card company (assuming that was how you paid) and ask for a refund from them, contact Trading Standards as has been mentioned, and post your tale on as many woodturning forums as you can find to warn others about their appalling incompetence and attitude (if worded factually this shouldn't be libelous as far as I am aware but I'm not a legal expert!).

Unbelievable.

 

[Anonymous]

Contacting trading standards is very good advice, I had to involve them before Poolewood acknowledged my consumer rights. Ask them about any liability Poolewood may have in regard to the costs you've incurred.

Maybe it's time to make a trip to the local recyclers and source some 4x4 timber and knock one up yourself... or perhaps contact local metal fabricators?

 

[OLD]

There is only one way to deal with poor quality send it back for a full refund it costs the company money and they will sort the problem in time and this will provide you with a opportunity to solve your requirement a different way addressing any vibration problems etc .

 

[RogerS]

There is only one way to deal with poor quality send it back for a full refund it costs the company money and they will sort the problem in time and this will provide you with a opportunity to solve your requirement a different way addressing any vibration problems etc .

And in extremis if they don't refund all your money then you have a castiron case in the small claims court.

Is this the same Poolewood who on their website state

Our aim is total customer satisfaction. Terry Davis

 

[RobertMP]

I noticed the stands on the Record Power lathes at the show were telescopic on length with clamping bolts (the bolts were a bit ugly). Only glanced at them but they seemed quite strong. Don't know if it would be suitable but might be worth a look.

 

[Blister]

I noticed the stands on the Record Power lathes at the show were telescopic on length with clamping bolts (the bolts were a bit ugly). Only glanced at them but they seemed quite strong. Don't know if it would be suitable but might be worth a look.

Hi , thanks for the tip , checked there web sit for stands and found this " The workbench for your lathe is as important as the lathe itself. Any bench that vibrates or does not lay true can ruin the work of even the most skilled woodturner. Whatever the size of lathe, 24", 36" or even up to 48" between centres, "

My bed is 70" long so looks to be to short for me

Looks like I will have to bite the bullet and sort the poolewood stand myself

:evil:

 

[RogerS]

Looking at your stand pictures, Blister, it looks like you have a couple of pieces of steel cross-section inserted between the two legs. If so then couldn't you source from a local metal suppliers?

Not ideal but it gets you turning. Clearly Poolewood 'Our aim is total customer satisfaction. Terry Davis' aren't going to sort you out any time soon.

 

[RobertMP]

Hi , thanks for the tip , checked there web sit for stands and found this " The workbench for your lathe is as important as the lathe itself. Any bench that vibrates or does not lay true can ruin the work of even the most skilled woodturner. Whatever the size of lathe, 24", 36" or even up to 48" between centres, "

My bed is 70" long so looks to be to short for me

Looks like I will have to bite the bullet and sort the poolewood stand myself

:evil:

I looked at the website before I posted and saw that too and it did not make sense. Don't know if they were able to go to 6ft but the ones I saw could never shut down to 2 foot - they looked far too big. Wish I'd paid more attention now.

 

[Argee]

Whilst I'm sorry to hear of Blister's problems, I've bought a considerable quantity of gear from Poolewood (20" Jet bandsaw, floor-standing drill press, oscillating spindle sander, Axminster Super-Precision chuck and inserts, all sorts of gouges and sanding equipment) and I've always found Terry to be helpful and easy to deal with. The guy who delivered my bandsaw and drill press was very helpful in setting them up.

Poolewood is not a huge company, so it's likely that he will only have one engineer. If that person has made a mistake, then I'm sure that Terry would want that putting right. No-one can legislate against illness and I'd certainly want the man who made the stand to be the one who put right the error. From previously-posted pictures, the quality of the stand looked good. I think it's worth persevering with getting the company to put this right, in spite of any "ruffled feathers."

Ray.

 

[Anonymous]

...I've always found Terry to be helpful and easy to deal with. ...
Ray.

Stark contrast with my experience Ray, he was unhelpful in the extreme; were it not for trading standards' intervention I suspect that I'd have had to resort to litigation.

 

[SVB]

I have not seen one but I know Hegner do a stand for their lathes where they supply the metalwork and you supply the timber to length.

Many be worth a look - anyone on the forum any experiance with Hegner m/c?

 

[Argee]

I have not seen one but I know Hegner do a stand for their lathes where they supply the metalwork and you supply the timber to length.

Many be worth a look - anyone on the forum any experiance with Hegner m/c?

That's exactly what I did (pictures are here if interested). However, I think that Blister has now sorted the problem himself (see the "Silverdrive" thread).

Ray.

 

[SVB]

Ray,

Wow - you have made a really nice job of that - I had a couple of bits of 4x4 in mind!

(By the way, is it still that neat and tidy - you can be honest, I won't tell :wink: )

 

[Argee]

... is it still that neat and tidy - you can be honest, I won't tell :wink:

Yes, afraid so. I just can't leave it in a mess at the end of the day. Aside from the fire hazard, I just like "neat and tidy."

Ray.