Parquet Floor Restoration Issue

[Stevewoody]

Hi

A local firm said he could restore our 1950’s parquet floor (3.5m sq x 3.4m) which had some ( water?) staining from previous owners of the house, saying it would look fantastic when he had finished. His method was sanding then 3 coats of matt varnish.

This is the result. What do people think? We believe its unacceptable. Are we within our rights to demand a refund?

 

[Lons]

I certainly wouldn't accept that.

 

[Windows]

Did you have a discussion about the limitations of the method used? Apart from the persistent water stain, filling gaps with black filler is a poor choice for a floor that has no existing knots.

If the guy sold you “sanding & varnish”, that would be one thing, but sounds like he sold you “beautifully restored floor”. You haven’t got that.

 

[Windows]

Before “demanding a refund”, you should simply let the firm know that you’re not happy with the results if you haven’t already.

 

[niall Y]

You should let them know that you are not satisfied, as the staining is still evident.

Applying varnish can be like a " magic colouring book". and imperfections are really high-lighted. It was at this stage they should have stopped and had a discussion about what else could be done, including bleaching.
The staining could well penetrate so deeply into the wood that it cannot be completely eradicated. It is after all an old floor and not a new one