ORANGE - RESULT!!!

[ike]

It is T-Mobile - sorry!

 

[Colin C]

Roger
I have some O2 sims if you want to try one.
PM me your address and I will get one in the post for you
Ps I got them for free :wink:, also have vodafone ones too. Just let me know

 

[Losos]

It's a sad fact that the mobile phone has become part of our lives now. It can in some cases be a matter of living or dying. I refer to the lady doctor who bought a remote cottage in Wales. There was no landline but she could use her mobile if she walked about 300 Metres from the property.
One day she was on the roof (Doing some repairs) when she fell and seriously injured both legs, she couldn't walk but tried to crawl with her phone to call 999 - She didn't make it
IIRC this was about ten years ago.

 

[RogerS]

Cor...just got a SIM only from Vodafone. Magic signal strength

So all I need to do now is get out cleanly from the Orange contract. Decided to write to one of their directors at her home address. Go to the top, I always say.

 

[Colin C]

Hi Roger
I posted the O2 one yesterday, so you should get that to :wink:
Do you look into what I pm'ed you about getting out of your contract as I know of a few people that have get out of mobile contract that way

 

[RogerS]

Hi Colin...look forward to trying the O2 SIM. Actually I've only got the one month left to go so reckon if I can avoid paying the service charge or a large part of it then I'm OK with that.

 

[RogerS]

Vodafone catch22!

The SIM came with 99p of credit. Great local signal strength. Made a few calls. Credit down to 50p. Went to their website to topup. Went all the way through..."sorry systems are down..can't do this. Try later or call 191."

Call 191. "This call will cost you 25p". Ring ring..ring ring.."Sorry we are unable to put you through. Goodbye"

Call credit now 25p.

Wait an hour. Went to their website to try again to topup. Went all the way through..."sorry systems are down..can't do this. Try later or call 191."

Call 191. "This call will cost you 25p". Ring ring..ring ring.."Sorry we are unable to put you through. Goodbye"

Call credit now zero. Unable to call 191 to TopUp and unable to TopUp via website. Phone now useless.

Sorry..Vodafone, I am unable to remain sane using you. Goodbye.

 

[ike]

Can't you get a topup card nearby?

 

[Noel]

What's your address Roger? I'm about to head to the post office with a large cardboard box. There's a large ball of string, 2 recently cleaned bake bean cans and instructions.................

 

[RogerS]

Can't you get a topup card nearby?

That's another option, I guess, but I'm not really that au fait with all the varieties of TopUps. I guess if I had the time or energy I would get in the car, drive 20 minutes into Malvern, call in at each shop and ask them if they sell a TopUp card...whatever that is......then drive back.

We're supposed to be in an age of communication... :wink:

 

[dedee]

We're supposed to be in an age of communication...

You could always write 'em a letter but it seems these have to be posted before 9.00am these days :lol:

Andy

 

[Noel]

I managed to top up my son's mobile at a cash dispenser last week. Dead simple - press a few buttons, key in the number and that's it.

Noel
Roger, the can and string thing was a sign of sympathy for your comms problems, BTW.

 

[RogerS]

Roger, the can and string thing was a sign of sympathy for your comms problems, BTW.

Aw..shucks. I was really looking forward to reading the manual, as well :lol:

 

[Colin C]

Hi Roger

As that has not worked out I will try to get an outher O2 sim card out to you :roll: :wink:

 

[Mike B]

Roger

I've used http://www.mobilefun.co.uk before to unlock my mobiles - simple and worked very well!

Just a thought - as your phone is really important to you for business perhaps it may be worth considering a twin sim adapter (from mobilefun etc) so you may use your future network provider sim as normal but also keep a secondary pay as you go sim for any network failures/blackspots etc...

Then again two numbers may cause more trouble than they are worth!

Mike

 

[RogerS]

Result!!! ccasion5:

Having researched, using Companies House, the home addresses of the UK Orange directors I wrote to one of them politely pointing out my grievances.

Just got a reply....refund of two months service plan charges to both our phones, ongoing refund while the transmitter is out of action plus an ex-gratia payment of £15 to cover my landline costs to customer service.

The added bonus is a named contact point in the Executive Office plus direct line!

 

[Roger]

I like that Roger - perseverance and get to the top! It works when you stick at it with a valid grievance .... good for you!

 

[Losos]

Roger,
Great result - Well done.

Just as a matter of interest, out of all the director titles which did you choose?

I usually go for 'Technical Director' on the basis that people with any sort of engineering background are more 'honourable' than other types. and are usually best able to get things fixed.

I dare say others may not agree but since the PC mad world has virtually banned opinions about people in every other respect at least they haven't yet invaded the 'job title' world :wink:

 

[RogerS]

The Company House details don't give job title other than Company Secretary. Having been taken over by France Telecomm meant that that route (ie corporate website) was also closed. So I used a pin

 

[Losos]

Well it worked anyway