Faulty Lie Nielsen chisel!!

[Anonymous]

Hold the headlines!

I received this month's LN chisel a few days ago, a beautiful LN 3/8".

Well, arrived home to find a parcel and so into the garage whilst still in work clothes natch

Took it out of box, wiped drool off before it rusts and Alf becomes interested in it :lol: :wink: and flattened the 1000 grit waterstone ready for 10 seconds of chisel flattening before 6000 grit stone to mirror the back - this is all the other 6 needed.

So, 10 secs on the stone, look at back and it is only grey in middle. Odd, all others were grey all over by now. Mr confused :?

So another few minutes on the 1000 grit and....

Still only grey in middle.

EH????? thinks I. Checked and it is 0.25mm convex. Convex, the worst one can get. Also the finish is pants, scores and scrathes from machining
It appears that there was no 400 grit hand finish in factory for this work of art

So, pretty unhappy but tenacious to the end, I spent another 20 minutes on my course diamond stone - it still ain't flat. Gave up :roll:

The problemn is that I can't return it to Axminster as i have been rubbing it on a waterstone for 20 minutes.

I emailed LN.

2 days later, the reply is:

I must first apologize for all the trouble with your chisel. I've spoken to Tom about your email and he ok'd me to ship you a new chisel at no charge and you can keep the original. I will have our shop manager double check your new chisel before it's shipped. You can expect your new chisel to arrive within 4-5 business days. Please let me know when you get the chisel and that everything is ok with it.

That's why I buy LN and LV, they give that kind of service. Perfect resolution

 

[Philly]

Excellent result-big thumbs up to L-N for such service.
Mind you, shouldn't of slipped through the net..... :lol:
Cheers
Philly

 

[Alf]

Sheesh, Tony, you don't 'arf pick your subject lines. :shock: I'm sure the LN fan club will be demanding an edit in no time... :roll: :lol:

Cheers, Alf

 

[ByronBlack]

Tony, this is what happens when buy you cheap! It's a false economy!!

 

[Colin C]

Tony, this is what happens when buy you cheap! It's a false economy!!

:tongue9: 8-[ :wink:

 

[Anonymous]

snip
That's why I buy LN and LV, they give that kind of service. Perfect resolution

I think you will find many suppliers will replace faulty goods with no query e.g. Screwfix, B&Q and others.
You lot don't half grovel at the feet of lee&perrins and their ilk! They sell faulty goods, they replace them - well, big deal, so what?

cheers
Jacob

 

[Anonymous]

Sheesh, Tony, you don't 'arf pick your subject lines. :shock: I'm sure the LN fan club will be demanding an edit in no time... :roll: :lol:

Cheers, Alf

I just can't help it :lol:

 

[Anonymous]

snip
That's why I buy LN and LV, they give that kind of service. Perfect resolution

I think you will find many suppliers will replace faulty goods with no query e.g. Screwfix, B&Q and others.
You lot don't half grovel at the feet of lee&perrins and their ilk! They sell faulty goods, they replace them - well, big deal, so what?

cheers
Jacob

I don't agree Jacob.
Once used, they often refuse to refund or exchange. How many tool suppliers would agree that a chisel that is not perfectly flat is faulty???? Not many as I have only ever found LN chisels to be flat from the factory.

Don't forget, the chisel would still cut wood and if I could be bothered to spend another hour on the stones, it would be flat too.

 

[Paul Chapman]

if I could be bothered to spend another hour on the stones, it would be flat too.

If you're throwing it away, I'd happily spend an hour flattening it :wink: :lol:

Paul

 

[Colin C]

if I could be bothered to spend another hour on the stones, it would be flat too.

If you're throwing it away, I'd happily spend an hour flattening it :wink: :lol:

Paul

Dame to slow :roll: :wink:

 

[bugbear]

snip
That's why I buy LN and LV, they give that kind of service. Perfect resolution

I think you will find many suppliers will replace faulty goods with no query e.g. Screwfix, B&Q and others.
You lot don't half grovel at the feet of lee&perrins and their ilk! They sell faulty goods, they replace them - well, big deal, so what?

:lol:
BugBear

 

[Anonymous]

snip
That's why I buy LN and LV, they give that kind of service. Perfect resolution

I think you will find many suppliers will replace faulty goods with no query e.g. Screwfix, B&Q and others.
You lot don't half grovel at the feet of lee&perrins and their ilk! They sell faulty goods, they replace them - well, big deal, so what?

cheers
Jacob

I don't agree Jacob.
Once used, they often refuse to refund or exchange. How many tool suppliers would agree that a chisel that is not perfectly flat is faulty???? Not many as I have only ever found LN chisels to be flat from the factory.

Don't forget, the chisel would still cut wood and if I could be bothered to spend another hour on the stones, it would be flat too.

I buy a lot by mail order. I've often had replacements from Screwfix and many others with absolutely no problem. Small items like chisels, especially if used, they don't want returning as they bin them anyway. Larger items they may want. Recently returned a faulty elec. shower to B&Q and they swapped it immediately with no queries - I didn't even have the receipt.
Believe me it's quite normal. Had a water heater replaced twice by TLC who agreed a full refund when the 3rd one failed (18 months down the line).
Lea & Perrins deserve no extra stars for being just like everybody else!

cheers
Jacob
PS and all the chisels I've ever bought new (cheapo stuff mostly) have been flat - I don't know what all the fuss is about.

 

[andrewm]

Lea & Perrins deserve no extra stars for being just like everybody else!

But would Screwfix be quite so accommodating if you were phoning up to complain from NEW England?

 

[Colin C]

Mr_Grimsdale

As we all know that you think about some of the tools people get on hear :roll: , why do you voice it at every chance you get.
This just a question and I am not having a go:wink:

Not all companys do this sort of service ( yes a lot of the big ones will e.g B&Q ) but there are also some that will try to fob people off with what they can get away with.

From what I know of LN ( I would not be buying any of his planes as like you I could not aford to buy one and I am happy with my old low knob stanleys),
he does make some very good tools and as it has been shown on hear that he will change a tool if it does not work as it should, even if it was bought 2 plus years ago( this happened to some one in Australia).

I cant see B&Q doing that :shock:
Ps I hope to hear more of your good advice :wink:

 

[Alf]

As we all know that you think about some of the tools people get on hear :roll: , why do you voice it at every chance you get.
This just a question and I am not having a go:wink:

Ah Colin, it's one of Jacob's endearing qualities - like his steadfast dismissal of the usefulness of the tailed router. The key thing is to take absolutely no notice at all - unless you're in the mood for an argument, in which case go for it. It's like have John Cleese on tap.
No, it isn't.
Yes, it is.
etc... :wink: :lol:

Cheers, Alf

 

[Anonymous]

Personally LN tools are not my cup of tea. I have nothing against them as a company or whatever but maybe jacob has a valid point.
All the retailers try to do a good pr when it comes to returns etc. LN are just trying to damage limit their top excellence reputation acting as they did- and fair enough if thats ther policy. But when you pay what you do for their stuff, you would expect ecxellence every single time shouldnt you? I thought that was their big PR image? If they let one faulty chisel through, whose to say another wasnt let through with different less obvious manufactruing fauilts? And anyway B&Q, screwfix etc dont reckon to sell top of the range tools to dicserning woodworkers around the world but LN do.

 

[Roger]

Wrong title – wrong thread!!

Is it that important? Is it that necessary? I/We could all go on about great Customer Service or bad Customer Service in particular instances …….. so what? It happens every day with different Companies and different products.

It’s not the particular tool; it’s not the particular Company; it’s the quality control on a bad day! If they replace it – that’s very nice, but expected.

I have the North American attitude to perceived bad service. I complain in escalating degrees. I have never found a Company in the U.K. that hasn’t responded in kind. North American is just 'a little' further away. They tend to respond according to their market, as does everyone.

I’ve found States side Companies just as good or as bad as their U.K. counterparts. It’s all in a days work - both for them and for us and thankfully quite rare these days. Something out of that range WOULD be the subject for a post.

 

[Colin C]

It's like have John Cleese on tap.
No, it isn't.
Yes, it is.
etc... :wink: :lol:

Cheers, Alf

[-X 8-[

 

[Anonymous]

Wrong title – wrong thread!!

Is it that important? Is it that necessary? I/We could all go on about great Customer Service or bad Customer Service in particular instances …….. so what? It happens every day with different Companies and different products.

It’s not the particular tool; it’s not the particular Company; it’s the quality control on a bad day! If they replace it – that’s very nice, but expected.

I have the North American attitude to perceived bad service. I complain in escalating degrees. I have never found a Company in the U.K. that hasn’t responded in kind. North American is just 'a little' further away. They tend to respond according to their market, as does everyone.

I’ve found States side Companies just as good or as bad as their U.K. counterparts. It’s all in a days work - both for them and for us and thankfully quite rare these days. Something out of that range WOULD be the subject for a post.

Exactly - a company replacing faulty goods is not remarkable.

 

[David C]

A couple of days ago, I had an interesting encounter with a not dissimilar poster on Fine woodworking Knots hand tools.

a No 5 Stanley issue.

I believe some others have also encountered this person........

It is just possible that I am finally learning that life is too short to pursue and challenge some of the more bizarre views expressed.

I used to complain to stanley and record, with monotonous regularity, over a 20 year period, and all that happened was that more costcutting nastiness crept in as the years went by. Finally we was rescued by firms who wanted to do the job right, albeit at significantly greater cost.

What a tragedy, when you look back at the quality of the sweetheart era!

David C