Evri....or is it?!

[Cozzer]

Item off eBay, ordered/paid 2nd January. Supposedly located in the Midlands, seller has 99.x% reputation, free p&p using Evri.
As you've guessed, no sign as at 11 January...
The Evri tracking number assures me "we've got it!" but then it's a case of "it's on the way!", but never "out for delivery"....hmmmm.
On the 10th, I opened our letter box to find a message from our local Royal Mail sorting office, saying "the sender didn't pay the proper postage" and requesting £7 in order to release....but what?
I have no idea what it is. If it's another overdue Christmas card, they can keep it!
There's nothing else I'm waiting for...

Ambled to the sorting office to find that it's only open 2 hours a day. I was 20 minutes late.
I went again yesterday, when they're open 8-12. Except they weren't. "Staff issues" meant they'd closed early. Hand-written note, sellotaped to the door. No apologies for inconvenience.
Consequently, I've still no idea what the item requiring me to pay 7 quid is....

Back home, I'm struck by the coincidence - a missing parcel from Evri, and an unknown item at the Post Office....
I try to track the Evri job..."Claire" the chatbot (God help us...) suspects the package may be "misplaced", and asks me to wait a further 2 days.
I try to contact the eBay seller....he's out of office until Monday....

And this is where it all falls down, isn't it?
If one element faulters, there's a whole string of complications as a result.

So....if the package at the PO is what I suspect, how come Evri claim to have got it?
And if somehow it's ended up in Royal Mail's system, why should I pay £7 for something that was advertised as "Free, Evri Tracked"?!

 

[Sideways]

You invoke the ebay money back guarantee and get a full refund.
You haven't received the goods you paid for.
The onus is not on you but on the seller to see them delivered.
You ignore the royal mail message and it's on RM to return it to sender or dispose of it according to their terms of contract with whoever posted it.

Ebay terms of business is changing ( next month ?). Sellers will not be paid by ebay until goods are delivered.
Personally I'll stop selling on ebay as their systems aren't reliable enough for me and I only resell my own tools and items of some value, but it's probably good for buyers.

 

[Phil Pascoe]

I got something from Yodel yesterday that was ordered and paid for 26/12. They tried to deliver it twice appaently when there was no one in (there was, on both occasions) then they told me again it was out for delivery. It wasn't. The following day they rang and told me they had the wrong post code (I'm sure they could have managed with correct address) and promised it the following day. It eventually turned up the day after. (The postcode was correct.) Then, just to be doubly irritating the item was sold as working, and it isn't.

 

[niemeyjt]

"Evri and Yodel have been ranked as Britain’s worst parcel firms for customer service. Both were singled out in new research by industry regulator Ofcom."

MOD EDIT link to a daily mirror article behind their paywall replaced here with a link direct to the source on OFCOM's website

https://www.ofcom.org.uk/post/deliv...s-for-customer-service-satisfaction-revealed/

 

[pidgeonpost]

So much seems to depend on the local courier. We had an Evri fella who was excellent. He left, and we had a short period of poor service from what I assume was a series of temporary people who clearly hadn't done 'the knowledge' on our scattered rural area. Now we have decent service - until the current bloke moves on.

 

[Doris]

So....if the package at the PO is what I suspect, how come Evri claim to have got it?
And if somehow it's ended up in Royal Mail's system, why should I pay £7 for something that was advertised as "Free, Evri Tracked"?!

I reckon seller has put Evri sent it instead of royal mail when they marked it as dispatched on ebay.

I'd make sure you can get down to that sorting office asap to collect the parcel. I had a parcel with one attempted delivery September last year which was returned immediately to Belfast due to incorrect address (which was correct and also I thought they were meant to hold it for 2 weeks but apparently not). Parcel will never be seen again as my relative failed to put a return address on it.

Ebay terms of business is changing ( next month ?). Sellers will not be paid by ebay until goods are delivered.
Personally I'll stop selling on ebay as their systems aren't reliable enough for me and I only resell my own tools and items of some value, but it's probably good for buyers.

Likewise. Although I'm not too sure how this will help buyers out though if most sellers are thinking the same as me and you.

 

[Amplidyne]

You invoke the ebay money back guarantee and get a full refund.
You haven't received the goods you paid for.
The onus is not on you but on the seller to see them delivered.
You ignore the royal mail message and it's on RM to return it to sender or dispose of it according to their terms of contract with whoever posted it.

Ebay terms of business is changing ( next month ?). Sellers will not be paid by ebay until goods are delivered.
Personally I'll stop selling on ebay as their systems aren't reliable enough for me and I only resell my own tools and items of some value, but it's probably good for buyers.

I've stopped buying much on eBay because of the hit or miss nature of delivery. If people stop buying from sellers who use unreliable carriers, then eventually the message might get through.
I'm afraid that the rebranding of Evri made no difference at all.

 

[Cobbs]

You invoke the ebay money back guarantee and get a full refund.
You haven't received the goods you paid for.
The onus is not on you but on the seller to see them delivered.
You ignore the royal mail message and it's on RM to return it to sender or dispose of it according to their terms of contract with whoever posted it.

Ebay terms of business is changing ( next month ?). Sellers will not be paid by ebay until goods are delivered.
Personally I'll stop selling on ebay as their systems aren't reliable enough for me and I only resell my own tools and items of some value, but it's probably good for buyers.

Just to be clear, as I understand it, Ebay terms of service are changing for private sellers, not business sellers.

 

[stuart little]

I had a package sent via Yodel, tracking showed it in Glos. depot on a Monday,then on Tues -we'll let you know when out for delivery. Come end of Thursday, still in Glos depot, so I put it to the vendor - it 'miraculously' appeared on the weekend. Evri managed to 'loose' a pneumatic cylinder for my office chair! Amazon are 3rd to those two, with their deliveries - one rarely sees the same driver twice, with so many different ones reliability is useless - too lazy to either ring bell or knock/kick,even, the door before skedaddling leaving package on step. Last Tuesday I ordered some water based contact adhesive from Amazon (only place available) with free delivery next Saturday - I could have got it sooner by paying £4.99 or 'Prime free', - another failed blackmail attempt by Amazon!! I knew it already had delivery included in the price, so I was not going to pay again. I checked my front door step at regular intervals up to 17:00, then again 15mins later - & there it was - left in sub-zero temp. not ideal for water-based.