Customer Care Survey 08 - Wealden Tool ***PLEASE VOTE***

[Adam]

Extremely fast service, have rung me once to query something (great to see someone checks over the orders before dispatch) which was along the lines of did you realise one of your cutters was 8mm when all the rest were 1/4". On another occasion when I purchased the wrong item, they took it back as a return and wouldn't even charge their own costs of the additional item postage back to me with the right item.

100% satisfied customer.

Adam

 

[Newbie_Neil]

Hi Mark

Hmmm, just looked at the results so far. Come on, own up, who gave them a 1? And more importantly, why?

I wondered that as well.

Cheers,
Neil

 

[Harbo]

Great Company - one of the best.

Rod

 

[Scott]

And to add to what Adam said:

I once pushed the button twice by mistake and submitted two identical orders (extremely slow connection via a mobile/laptop so I didn't realise until it was too late) but they obviously realised and only sent one set. There are planty of other outfits that would just have sent the two orders and charged me for them so, like Adam, I was quite impressed that they seem to actually check properly before they dispatch.

 

[johnjin]

Hi
Only ordered from them a couple of times and everything said above I am in complete agreement with. So they got a nine from me as well. I think it might be a good idea Neil to post them a link to this thread and let them know just what their customers think of their service and products. Just my thoughts.

best wishes

John

 

[Newbie_Neil]

Hi John

I think it might be a good idea Neil to post them a link to this thread and let them know just what their customers think of their service and products. Just my thoughts.

Don't worry, it's in hand.

Cheers,
Neil

 

[katellwood]

If its the place near Paddock Wood in Kent, paid a personal visit last year for a specific router bit, ecxellent service, ended up buying a spindle block as well. However if you go in person they are a little difficult to find. cannot comment on mail order service.

9

 

[Newbie_Neil]

If its the place near Paddock Wood in Kent

Yes, that's the one.

Cheers,
Neil

 

[BradNaylor]

A 9 from me as well.

The only annoyance I have is that I have never succeeded in placing an order throught their website and instead have had to phone up. This is most likely due to my antiquated computer system - no-one else seems to have a problem!

 

[wizer]

I wonder if the 1 came from a rival? :lol:

 

[Escudo]

A big 9 from me. Very good honest and helpful firm with an excellent product.

 

[Shadowfax]

Excellent firm and excellent products. I think they are great!!

SF