Customer Care Survey 02 - Axminster *** RESULT *** 7.85

[DomValente]

Will be making many trips to Axminster in the future as an old friend is moving there in May from Central London. I don't think he believed me when I told him that I would be visiting regularly

Over the years I have had nothing but good service.
Specially from the staff who take the orders, always polite and helpful.
Given an 8 'cos only my wife is a 9

Dom

 

[Philly]

A glowing "Nine" from me. =D>
I have ordered from them dozens of time, on-line and over the phone. O.k., and from the shop..... :roll:
Always keep you informed if they are out of stock, and of delivery times. The machinery I have bought from them (the big stuff!) has always been delivered by someone who knows what they are doing. And helpful in getting it in the workshop.
Internet shopping with Axminster is a dream - nearly always the next day if you order early in the day.
The few problems I have encountered have been quickly sorted with a phone call.
To me, Axminster are a perfect example of how to run a business in the 21st Century. I shall continue to ruin myself financially at their door for some time to come............. :lol:
Philly

 

[woodbloke]

Dom wrote:

Given an 8 'cos only my wife is a 9

...that'll get you some Brownie points Dom :lol: - Rob

 

[nickson71]

I've bought of Axminster lots of time using the web site and never had a problem ............... I gave them 8 as no ones perfect

 

[Slim]

9 - I've placed many orders with Axminster and have only ever had 1 problem - a broken Jet thicknesser which was replaced next day. I usually make up my basket on their website and then order by phone as I find their customer service people a pleasure to talk to.

 

[PowerTool]

Also a 9 from me - service,delivery,information all excellent;only problem I've had sorted within an hour.Never been to the shops,but the best mail-order company I've dealt with.

Andrew

 

[Corset]

9 for me. Have always been superb, when i had a duff clamp they replaced it without a sniffle. Love the catalogue i always think its impressive to produce something like that when the web is so easy. Plus their website is actually good and the stored account details allow me to buy stuff on a whim (actually this could be a bad thing).
Owen

 

[llangatwgnedd]

Simply the best. 9

 

[curlywol]

9 from me
I use them a lot.
Have returned several items and each time they have promptly replaced them


Excellent catalogue!

John

 

[tim]

9 from me too - I think their customer service is exceptional - I would cite them as among the bets of any company that I have ever dealt with in any capacity. Their no quibble policy makes dealing with them a pleasure and in many ways compensates for the no discount policy.

Two things (which I'm not going to mark them down on though) - the caring basket emails are very irritating and the search engine on the website is utter rubbish.

I also miss their shows.....

Cheers

Tim

 

[Routermonster]

I gave them 9.

I've been buying stuff from them for many years. I've ordered by phone, over the internet, and I've visited their shops - on each occasion I've had excellent service or advice. Visiting their shops is a pleasure - it's like going into Aladdin's cave - staff are helpful and knowledgeable. Whenever I've had problems they've been sorted out quickly and without fuss.

Some other companies could learn from them!

Les

 

[RinkyDinky]

I gave them an 8, I like Axminster, only had one problem of delivery which was sorted out very apologetically and quickly.
Catalogue makes great bedtime reading... :lol:

 

[paulm]

I gave them an 8, nothing to report really as regards problems as there haven't been any over several years of use !!!

It's how all internet business should work, slick, friendly, easy and quick, no hassle.

Not a 9 only because I find searching on the website a bit tedious and can often not find things due to the way it's organised and the search engine works, but a pretty minor niggle.

Cheers, Paul.

 

[manso]

I gave them a 7. I have always found them helpful and friendly, but too many times I've had to rely on their service because some of the kit they stock is not up to snuff e.g. Pony Clamp clones, ludicrously inaccurate dowel jig etc.
On the other hand they do appear to be good at standing by their offers, e.g. I've just bought a Jet Wet Grinder which, in the catalogue, wrongly included the Diamond Truing Tool (£38.46) in the standard package.
They pointed out the error, but stood by its inclusion.
Regards

 

[johnjin]

Definately an 8 from me.
My only minor quibbles as have been mentioned before, is the rather bad search engine and the fact they don't send me a new catalogue automaticlly when released. Otherwise it would be a 9 and well deserved as their after sales service is perfect, as is their customer service.

All the best

John

 

[lurker]

Well, whats come in so far certainly sets a benchmark for Mr Rutland to aspire to.
I think he should donate his entire market research budget to this website forthwith.

 

[bobscarle]

I gave them a 9!!!! Every time I have had occasion to call customer service they have very good and helpful. I recently returned a plane which was swapped for another very quickly and at no cost to me. Excellent service.

Bob

 

[Mark68]

I'll give them a 9 as well, always found them spot on.

 

[Matt_S]

Ordered a veritas mkII last night at about 5 and it arrived THIS morning! :shock: My first ever order with axminster.

 

[Newbie_Neil]

Hi Matt

Ordered a veritas mkII last night at about 5 and it arrived THIS morning! :shock: My first ever order with axminster.

I'm sorry but that's nothing. I ordered some bits for the office at about 11.30 from Viking Direct, in Leicester, and they delivered them at 2.30 the same day. :shock: Now that is service.

Cheers
Neil

PS Sorry, I'm still in a state of shock.

PPS Well done Axminster.