Saying your watersoftener is "programmed" makes me think it is an electronic type!
From past experience, apparently the softener may need servicing., as I have been told that if they get clogged with the same calcium, they just stop working.
The experience? One of our neighbours was drawing well water from the same aquifer we were on, and his washing machine was black, his toilets were calcified , but ours wasn't. We had a mechanical cycled softner.
I was into the plumbers and asked why. Immediate response was "it is probably an electronic type".
Told the neighbour- he called the plumbing shop and they came, serviced his water softener and descaled washer/diswasher/ toilets .
Talking to him a few weeks later he said all is well!, and thanked me for saving him from signing a multithousand $ contract with a "water treatment specialist company