Anyone use Howden's?

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Monkey Mark

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I have a howdens right near where i work. I often get flyers from them but haven't used them much.

They now have a promotion on for signing up for a trade account which has me considering doing so, i just don't like signing up to too many places.

For anyone that uses them, how do you rate them?
 
Hello again.

Remember to haggle. Prices fluctuate massively from branch to branch. Massively! Which I hate.
 
Got a Magnet Trade depot near you? They sell virtually the same stuff (doors and hardware etc) for less, in my experience anyway. Plus you get £25 if you get someone to recommend you. I've just blown £25 on Reisser screws...cost me nothing.
 
I have a mate who is a professional and he uses and rates Howdens kitchens. Not sure if that helps


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Tried Howdens. They have a promotion on all the time and the prices seem very vague and variable. Got p|ssed off with them and their never to be repeated special offers repeated 5 times a week - email, text, post. Still coming months later!
Went to IKEA instead was cheaper than Howdens and a very good service from staff who knew what they were doing and everything clearly priced and well described. Now fitted and looks good.

PS Howdens "trade account" is open to anybody and is just a way of dodging retail consumer rights - the "trader" bears the responsibility, not Howdens.
 
Used them in 2002, they were excellent back then and I've heard nothing bad about them since.
 
I have used Howdens a lot over the years, as wuffles said Haggle. Early on in my dealings I got a price they said could'nt be beaten, :| went back a week later and was asked if I would be having the kitchen, I replied the customer said it was a bit much, then the boss man knocked a £1000 off. :)
 
The bloke I used to sub contract for years ago used them on a regular basis.
He would give them a rough sketch with dimensions and they would magic up a print out of how the chosen kitchen would look when installed.
The base and wall cabinets were also pre-assembled so cut down on labour time.
Also they used to deliver everything to site so no storage issues.
I believe they were very competitive on price when he used them as he was a regular customer.
 
I use them and they are ok, nothing to complain about. I do prefer Benchmarx though. May just be a local thing, but i the guys are always helpful.

As part of travis perkins, they are often next door to each other so can pick up other stuff you may need at same time.

Just my opinion

Nick
 
They tend to have 2 list prices from my limited experience. I used them to fit 2 kitchens to past properties using a mates trade accounts. 1 price is trade the other is to pass onto your client. One price was about a third of the other. You can then 'pass on' a percentage of discount at discretion. That was the impression I got anyway. Maybe that's common practice. I got the Mrs to go in and plan it all and tbf they were really helpful. Then I went and paid the trade price with my mate who fitted a lot of kitchens, maybe two or three a week. (He just fitted the cabinets for a big contractor).
I'd use them again I think. At the price point I think they were okay.
 
I fitted a Howden's kitchen 5 years ago in a house we had in Surrey that we intended to sell on. The trade price they originally quoted was 17% more than the trade price I paid, after I flatly said they were uncompetitive. Fittings are of moderate quality and service for replacements is generally quite poor in my experience. Cabinet quality is nothing special. They are relatively low end like Magnet and other similar shed type operations.

You may find if you are sourcing for customers that the range of door finishes and designs is rather limited and lags behind current trends. I was in the Guildford branch about two months ago and was not impressed with the range, but teh market is now saturated with relatively low cost kitchen suppliers and "designers".
 
My haggling experience was this:

Simple ply door, nothing fancy, used 4 of them in a sliding door carriage. Rang Cribbs (Bristol) where a mate of a mate works, price was £27+vat, Weston Super Mare branch £23+vat but no stock, Bridgwater £17 inc vat and all in stock.

I popped into Howdens Cribbs branch on the way back from a job - where unless they know you, they'll try and do you (speaking from experience) to buy a hinge. The grunt behind the counter suggested it was £5 and wasn't having any of it that days before I had bought the exact same item for £2 at another branch. Out of principle I made him call the Bridgwater branch who confirmed "my price" for them. Bearing in mind Howdens in Bridgwater don't know me from Adam, this "my price" nonsense is just that, they just confirmed what price they sell that hinge for.

Now I have a choice, use Bridgwater Howdens in future, or not take the risk of having to check prices everywhere. Magnet Trade, same thing, no messing about and if you want to try and leverage a bit more money off, they can be cajoled. You won't beat them for construction sheet materials either generally.

Just writing that makes me angry.
 
Flynnwood":21flntgl said:
Jacob":21flntgl said:
"trade account" is open to anybody and is just a way of dodging retail consumer rights - the "trader" bears the responsibility

Could you expand on the above Jacob?

Law changed roughly 22 weeks ago, so I would be interested to know what you mean.

http://www.legislation.gov.uk/ukpga/201 ... ts/enacted

Not sure what you're trying to illustrate with that link.

The definition of consumer, is exclusive with that of a Trader... Thus by getting people to sign up for an account on the basis that they are a Trader, any contracts for the sales of goods would be treated as standard commercial contracts in law, and the complications of complying with the provisions for retailers selling to consumers need not be considered.

It's a lot easier to get refunds, returns etc under the consumer protection legislation than it is to sue for a breach of contract due to supply of defective goods.

Whether that's the reason Howden's do that however, is ultimately a supposition and one I'm sure Howden's would deny.
 
Jelly":wzu0zroo said:
Flynnwood":wzu0zroo said:
Jacob":wzu0zroo said:
"trade account" is open to anybody and is just a way of dodging retail consumer rights - the "trader" bears the responsibility

Could you expand on the above Jacob?

Law changed roughly 22 weeks ago, so I would be interested to know what you mean.

http://www.legislation.gov.uk/ukpga/201 ... ts/enacted

Not sure what you're trying to illustrate with that link.

The definition of consumer, is ........[snip]

The law that came into force circa 22 weeks ago.
 
Flynnwood":yf0cqs6c said:
The law that came into force circa 22 weeks ago.

The act which supplements and expands rights from the 1977, 1979, 1982 & 1999 acts on the and their various amendments, which themselves also made a distinction between consumer and non-consumer purchasers of goods?
 
When I was planning my kitchen build I tried Howdens (Plymouth) initially as I thought I may buy their carcasses and fit my own doors and internals. When I asked about prices they refused to discuss and told me to get my builder to quote using their stock. I said that I was self building and that I was the builder, so then they told me to get a kitchen fitter to quote. I told them again that there was no tradesman involved and I would be fitting. The guy just grunted and said that they didn't deal with DIYers. In the end they did me a favour and I made all my own custom sized carcasses and doors and fitted the lot myself and it didn't turn out so badly. Given that I needed 36 carcasses and 76 doors it was a big job, but their arrogance was breath taking. I now dismiss them out of hand when looking for stuff.
 
Used them for years they're ok but sometimes annoying. The other week they quoted a list I gave them for a customer for a small utility. I gave the customer my estimate and got the go ahead. Went to collect the two units and worktop etc only to find the silly cow had put one wall end panel instead of the 3 extra tall larder panels. This bumped the price up by over £200. Customer wouldn't pay that so I walked over the road and opened a benchmarx account . I picked up similar units but much better quality and only £60 dearer than my original howdens quote :)

If I can help it I'll avoid howdens but I'm sure at some point I'll have to use them.

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My limited experience is that they are happy to confirm a delivery date for a kitchen, but rather conveniently omit to mention the delivery will be short. Frustrating if youve arranged a fitter but cant start as some key units are missing.

I suppose this may well happen with other suppliers of kitchens too.
 
O yeah its always best to take your bat and ball in, :eek: that'll teach em. I only had trouble with appliances that went wrong at the point of installation,then had to wait for the manufacturer to visit. :(
 
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