Cozzer
Established Member
eBay.
Three days on the trot now.... "you're using a different computer...."
No, I'm not.
The rigmarole to get your account unfrozen is taxing. It shouldn't be, but is.
First, you get the warning that you're not recognised, but dial this number to get it sorted.
What they've "forgotten" to do is add a zero in front of the (London) phone number.
Once you've figured that, you wait to listen to the usual "call recorded for training purposes" and then hang on for a (so far, all American) voice.
"Name?", quickly followed by "Is the listed phone number we have for you null and void?"
"No. Why do you think that?"
"Because you're not using it..."
Well, that was true. Each time I've rung I've used a new-fangled mobile.
"I thank you for being an eBay customer for 23 years..."
"Er....right."
Then we proceed to the "different computer" business. It must be, we conclude, the VPN I'm using. The mere fact I've been using the same VPN for over 3 years, and have never had this problem before, is apparently academic.
You then reel off an umpteen digit security number to help sort the problem and get "unfrozen"...
But wait. You're not finished yet.
eBay still doesn't know who you are, even though you've provided all the info they need, and detailed the last 2 or 3 purchases you've made.
They have to ring you on the aforementioned, non-null and void, land line.
It's gone midnight by now. The landline wakes Mrs.Cozzer who's nodded off on the settee. Serves her right for staying up to watch Mission Impossible Ghost Protocol.
Again.
The same Yank voice proudly announces that my account is now available, and fervently hopes that I will enjoy the rest of my day....
As an aside, the lady in question had a voice not unlike Fenella Fielding, albeit with an American accent.
I hope that, if occasion arises, I get her again....
I'm not that lucky, ordinarily, but yes....I can see this happening again.
Why?
Answers on a plain postcard, please, to.....
Three days on the trot now.... "you're using a different computer...."
No, I'm not.
The rigmarole to get your account unfrozen is taxing. It shouldn't be, but is.
First, you get the warning that you're not recognised, but dial this number to get it sorted.
What they've "forgotten" to do is add a zero in front of the (London) phone number.
Once you've figured that, you wait to listen to the usual "call recorded for training purposes" and then hang on for a (so far, all American) voice.
"Name?", quickly followed by "Is the listed phone number we have for you null and void?"
"No. Why do you think that?"
"Because you're not using it..."
Well, that was true. Each time I've rung I've used a new-fangled mobile.
"I thank you for being an eBay customer for 23 years..."
"Er....right."
Then we proceed to the "different computer" business. It must be, we conclude, the VPN I'm using. The mere fact I've been using the same VPN for over 3 years, and have never had this problem before, is apparently academic.
You then reel off an umpteen digit security number to help sort the problem and get "unfrozen"...
But wait. You're not finished yet.
eBay still doesn't know who you are, even though you've provided all the info they need, and detailed the last 2 or 3 purchases you've made.
They have to ring you on the aforementioned, non-null and void, land line.
It's gone midnight by now. The landline wakes Mrs.Cozzer who's nodded off on the settee. Serves her right for staying up to watch Mission Impossible Ghost Protocol.
Again.
The same Yank voice proudly announces that my account is now available, and fervently hopes that I will enjoy the rest of my day....
As an aside, the lady in question had a voice not unlike Fenella Fielding, albeit with an American accent.
I hope that, if occasion arises, I get her again....
I'm not that lucky, ordinarily, but yes....I can see this happening again.
Why?
Answers on a plain postcard, please, to.....
