The cold sell!

[Woodchips2]

In November 2013 I bought a new Hotpoint larder fridge. Over the last couple of days the temperature in the top of the fridge has hovered between 6 and 10 degrees C so not cold enough for the purpose of a fridge. I rang the retailer and explained the problem and they said it needs the Hotpoint engineer which either they could arrange or I could ring direct. I opted for the latter which was a mistake! You go through to an Indesit call centre and it took me 10 minutes before I actually spoke to somebody but I was continually assured "my call was important".

When I explained the problem the guy asked me if I had an extended warranty. No said I and the fridge is less than two months old so I want it repaired or replaced and extended warranty doesn't come into it. He tried and tried to sell me this extended warranty until in the end I asked him if I had rung an insurance company by mistake as he didn't seem interested in the fault. I also said this was the last Indesit product I would buy based on this experience

The engineer comes tomorrow and if he tries to sell me an extended warranty...................

Keith

 

[JustBen]

Have a look at the Sale of Goods Act.

All sold goods have to last a reasonable time and be fit for purpose. The retailer is responsible for repair/replace or refunded not as it should be.

You have a 6 year warranty with the retailer despite what they say.

Although after 6 months you have to prove it was a manufacturer fault.

 

[Richard S]

Ben,
you are quite correct in most of what you say with one important exception, that is, the onus is upon the retailer / manufacturer to prove it isn't a manufacturing / material defect.

Cheers

Richard

 

[JustBen]

Ben,
you are quite correct in most of what you say with one important exception, that is, the onus is upon the retailer / manufacturer to prove it isn't a manufacturing / material defect.

Cheers

Richard

I was quite tired when I wrote that and just intended to give a highlight of what the SOGA dealt with.

Hopefully it will be of use to T.E.B

 

[Hivenhoe]

Assume it was more than £100, and if you bought it via credit card you have another safety net with the card provider.

 

[Woodchips2]

Thanks for the info folks. The engineer called today and the fridge needs re-gassing. Not a word about extended warranties (hammer)
Regards Keith

 

[RogerM]

Thanks for the info folks. The engineer called today and the fridge needs re-gassing. Not a word about extended warranties (hammer)
Regards Keith

That implies that the gas has leaked out. If the fridge is regassed it may be OK, but if there is a leak the problem will keep recurring! Get him to check for leaks and ensure that the retailer is told that if there is a leak you will want a replacement fridge - not a repair.

 

[JustBen]

Regassed after 2 months. That's not good at all.
I'd aim for a replacement.

 

[Woodchips2]

Hotpoint engineer came yesterday and regassed the fridge. It took him an hour with some fancy equipment. Went off saying 'I hope that works!".

It didn't :roll: . Rang the retailer today and said if I died from food-poisoning I'd come back and haunt them. They are bringing a new fridge on Thursday. Hotpoint wanted to send an engineer out again #-o .

Regards Keith

 

[blackrodd]

Hotpoint engineer came yesterday and regassed the fridge. It took him an hour with some fancy equipment. Went off saying 'I hope that works!".

It didn't :roll: . Rang the retailer today and said if I died from food-poisoning I'd come back and haunt them. They are bringing a new fridge on Thursday. Hotpoint wanted to send an engineer out again #-o .

Regards Keith

Well done! You gotta stand up for what's right! Rodders

 

[MMUK]

Hotpoint engineer came yesterday and regassed the fridge. It took him an hour with some fancy equipment. Went off saying 'I hope that works!".

It didn't :roll: . Rang the retailer today and said if I died from food-poisoning I'd come back and haunt them. They are bringing a new fridge on Thursday. Hotpoint wanted to send an engineer out again #-o .

Regards Keith

So he was pretty confident then? :roll: Sounds like he's used to it. Hotpoint though so say no more.

 

[chippy1970]

I will never buy hotpoint stuff ever again its absolute rubbish. We've gone through 3 washers 2 dryers and a fridge freezer. One machine broke after only one week then the moron of an engineer walked up our newly laid stair carpet in muddy boots.

I stick to neff or Bosch now

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