Shout out for Wealden Tools

[Woodchip Wilbur]

Making some panelled doors, I used a 9mm straight cutter to make the groove. 50mm in, the carbide tips snapped off with a bit of a graunch. The cutter wasn't new - though nearly unused. I went on the website to get a replacement. For some reason, WorldPay wouldn't take my money, despite several tries. Sent an email to tell of the break - but, mainly, that there might be a problem with WorldPay.

Tried again this afternoon with a different browser - success! Simultaneously I had a phone call from Wealden. "You seem to be having a problem. Can we help?"
I explained the situation - and, no, I hadn't had a reply to my email.

Next - a notice from WorldPay to tell me my money for the new cutter has been refunded. I never asked for or expected that!

Thank you Wealden. You have really gone the extra mile for me.

 

[Spectric]

That is why it is worth paying that little bit extra to use companies that place value on their customers and will go that extra mile.

 

[Peter Sefton]

They are a great company who deserve supporting.

Cheers

Peter

 

[Woodchip Wilbur]

That is why it is worth paying that little bit extra to use companies that place value on their customers and will go that extra mile.

... and not actually the little bit extra. The router I didn't actually buy (because they gave it to me!) was £16.56 inc vat and carriage. The equivalent Trend cutter is listed on a South American River at £26.30.

(And we've been having trouble up that particular river. My sister bought a laptop from them. What arrived was a water filter and some loo rolls. They were very reluctant to refund her money - fortunately she had paid by credit card.)