Quickline broadband?

[Doug71]

About a month ago Quickline appeared in our village and started causing chaos by cutting up the pavements and roads and adding big green metal boxes to what were nice little grassed areas so we can have high speed fibre broadband.

As I understand it's heavily funded by the government as part of a policy to provide high speed internet connections to rural areas.

Now the chaos is nearly over they are knocking on doors trying to get people to sign up. The price seems cheap, £14.50 a month for 200Mbps which is half the price and about 6x faster than what I get now. If you are already in a contract with someone else they are even offering the use of theirs for free until your other contract is up just to get you to sign with them.

I don't like the way they have gone about things but the prices do seem good, reviews online look mixed.

Anybody use them or had good/bad experiences with them?

 

[Blackswanwood]

We’ve had the same Doug. I was tempted to give them a try but our cable would need to come in underground (our phone line comes off a pole that is shared with Northern Powergrid and they can only use the BT ones) but given the mess they made elsewhere I decided it could be more hassle than it’s worth.

It does seem a bit like it’s too good to be true but a couple of houses have gone with them and I’ve not heard of any problems. I’ll probably see a neighbour who has tomorrow night and will let you know if they have had any problems.

 

[Sideways]

In our neighborhood it's Nexfibre (owned by essentially the same shareholders who own Virgin Media) who dug up our streets and did exactly the same. I took their 300 odd Mbit/s deal as it offered 10x the bandwidth for the same money as I was paying for broadband over the phone line.

The three things to watch out for from my experience are
1. At the end of the 18mth or whatever contract, ours has a brutal automatic price hike from £27 to £60+ a month, so scrawl the end date in red all over your calendars and remember to cancel. They'll no doubt offer a new deal to keep you.
2. Newly dug fibre meant they had to dig it across the garden, and through the wall in a new position.
Unless you tell them otherwise, they only dig it a few inches deep. You'll put a fork through the fibre if not careful. They only poke the fibre between the paving slabs too, don't bother to lift them or dig down, so think if you intend to have your paving done in future.
Lastly, they didn't leave a protective tube through the wall when they drilled for the fibre. A detail point if you ever intend to have cavity insulation. Tell the installer before they start and this is easily done.
3. The new position for the router wrecked wifi coverage around the house. The router is no worse than the old one really but there are three extra brick walls in the line of sight to the back of the house and garden and that kills it. Unusable in half the property !
I thought I had the package where they include the wifi boosters. Wrong. Fixing it is my problem and will cost £200-300 of mesh wifi boosters to be able to exploit all the extra bandwidth. VM don't care and I was an inch away from using the 14 day cooling off period to cancel the contract before I figured out a workaround.
Get everything sorted up front. The moment the installer walks away, customer service walks away with them.

But it's fast, should be more reliable, and should be much better for enabling work from home if you need that.