ByronBlack
Established Member
A little tale of warning if anyone is thining of buying one of the Walton workshops from the company: Garden Buildings Direct (Kybotech).
I orderd a 16x10 workshop a week ago (after deciding I didn't have the time to build my own) it cost £869 and was offered with 5 days delivery - I phoned to check this and as assured it was the case.
After nearly a week of phoning their delivery advice department, and getting fobbed of each time saying I should get a call to advise on delivery, I decided I had enough and phoned the manufacturers (Walton) direct.
The workshop is currently out of stock, and they won't have them ready for atleast the 25th of september, nearly a whole month since my first order, and there is a long list of other customers who are currently ahead of me in the pecking order.
So I phone kybotech up and complain, they have the next size up (20x10) in stock and ready for next day delivery, however it's £170 more, I told them I wasn't interested in paying more, they couldn't offer it to me at a reduced priced and instead offered my some crappy 'stronger' lock if I paid the extra!! The cheek of it!!!
So I cancelled my order and got a refund - their service is shocking!! They took my money even before they checked the stock levels, and advised me wrongly for over a week, and it seems they would rather lose my business of £869 than upgrade me to the cost of £169
So, anyone else who is thinking of buying a Workshop through that company, please be very wary!
Looks like i'll be building it myself afterall! (Cue lots of annoying questions from me about building methods and materials).
I orderd a 16x10 workshop a week ago (after deciding I didn't have the time to build my own) it cost £869 and was offered with 5 days delivery - I phoned to check this and as assured it was the case.
After nearly a week of phoning their delivery advice department, and getting fobbed of each time saying I should get a call to advise on delivery, I decided I had enough and phoned the manufacturers (Walton) direct.
The workshop is currently out of stock, and they won't have them ready for atleast the 25th of september, nearly a whole month since my first order, and there is a long list of other customers who are currently ahead of me in the pecking order.
So I phone kybotech up and complain, they have the next size up (20x10) in stock and ready for next day delivery, however it's £170 more, I told them I wasn't interested in paying more, they couldn't offer it to me at a reduced priced and instead offered my some crappy 'stronger' lock if I paid the extra!! The cheek of it!!!
So I cancelled my order and got a refund - their service is shocking!! They took my money even before they checked the stock levels, and advised me wrongly for over a week, and it seems they would rather lose my business of £869 than upgrade me to the cost of £169
So, anyone else who is thinking of buying a Workshop through that company, please be very wary!
Looks like i'll be building it myself afterall! (Cue lots of annoying questions from me about building methods and materials).