Passport renewed

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Good service. A blue one?
 
We see plenty of complaints about poor service but not many take the time to report good service - well here's one.

Online passport renewal application completed on Tuesday and old passport sent same day. New passport arrived today (Friday)
Interesting. Much the same for myself back in late April and mid May 2022, at the height of the panic about renewing passports with reports of applications not being processed for weeks and even months.

Like yourself, my application was done online, including a photo which was sent digitally from the photo shop to the passport office. I can't recall the exact timeline, but the application was completed in the last three or four days in April and I had my new passport in my hand by about May 23 - 26, so less than four weeks.

Excellent service, I thought, and it made me wonder what might be the cause of all the reported interminable delays others were experiencing. Slainte.
 
Interesting. Much the same for myself back in late April and mid May 2022, at the height of the panic about renewing passports with reports of applications not being processed for weeks and even months.

Like yourself, my application was done online, including a photo which was sent digitally from the photo shop to the passport office. I can't recall the exact timeline, but the application was completed in the last three or four days in April and I had my new passport in my hand by about May 23 - 26, so less than four weeks.

Excellent service, I thought, and it made me wonder what might be the cause of all the reported interminable delays others were experiencing. Slainte.
Journalism?
 
Me too!

I applied online, got an email reminding me to post my old passport, then got a confirmation they had received it, another email saying my new p/p was going to the printers, and another saying it would be with me tomorrow - about a week at the most.
 
Journalism?
Maybe, but having found the passport renewal was as sweet as a nut, my wife's application to renew her driving licence took almost a year. All the necessary documents were sent in late November 2020 and her new licence didn't arrive until early November 2021. That was after numerous phone calls to find out the cause of the delay (Covid was blamed each time) and finally contacting our local MP for help. Curiously, within about ten days of contacting our MP her licence arrived. I've no idea if that was a coincidence or if the MP somehow chivvied DVLA along.

As an aside, if her licence hadn't been renewed by late November 2021 she would, I think, have been breaking the law if she continued driving, which was all to do with some sort of Covid extension, amnesty or grace period for licence renewal following expiry of a (her) current licence. Slainte.
 
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6 weeks so far. They bsent me a text to say they had printed it yesterday and is awaiting delivery

pretty good I thought
 
I'm currently in the process of starting to apply for a new passport. You're probably wondering what "starting" has to do with this relatively simple process, so if you're sitting comfortably then I'll begin (the Oldies among us will remember hearing this expression regularly).

I was born abroad and indeed now live abroad (in a different country); like the Queen, I even ended up with two birthdays, thanks to the proverbial "lost in translation" between two different alphabets. It wasn't a problem for nearly 70 years - until a duffer by the name of David Cameron decided that it was inconceivable that a small majority of Brits might actually vote in favour of something called "Brexit".

So fast-forward to now and my application for an EU passport. In order to get one, I have to prove my identity; in order to do this, I have to present my British passport and my birth certificate from the country in which I was born, but of course they don't match. Okay, now I have to get a new British passport with the correct date of birth but in order for that to happen I first need a corrected birth certificate. This is something which is dealt with by GRO, General Records Office, nowadays amalgamated with the Passport Office. Easy-peasy you're thinking, especially as they're in the same building; naively I thought the same.

So I apply for a correction to be made and after some hassle it's agreed that this can be done, obviously once I've supplied duly translated and certified proof from my country of birth that the British registrar there messed up. It takes a while but I eventually receive confirmation from GRO that I now have a new UK birthday - they suggest I give it a week for the new information to percolate through their system. Having worked for HMG in the past I don't fall for that one, so I wait three months before applying for a copy of my shiny new certificate. I actually need three copies: one for the country I was born in, another for my country of residence, and a third one for the Passport Office. The first two have to be apostilled, so I arrange for them to be sent direct to the Apostille Office; the third one has to accompany my application for a new passport. Even though GRO and the Passport Office are part of the same organisation and are in the same offices, it's not possible for the third copy to be simply attached to my passport application - that would apparently be too "joined up", so it has to be sent to me and I then have to send it back to them. However, it IS possible for them to send the other two copies to the Apostille Office in another part of the UK....

Something tells me that it might be an idea to hang fire until I've received the apostilled copies; it takes GRO an additional six weeks to produce them and send them to be apostilled and three more weeks for the apostille. Adding in postal and courier times, it took about four months until the courier put them in my hand. However it turns out that my estimate of three months for the new data to filter through the system was wildly optimistic as I now had two new and expensively-apostilled copies of my old birth certificate. 🙄

Surprisingly, GRO eventually agreed that the screw-up was down to them and are forking out for new certificates, apostilles and courier fees. Of course, until I receive the new batch of apostilled certificates I still have no way of knowing that they're actually finally correct.......

Now of course every piece of official documentation I have has my wrong DoB on it, including my EU residence permit and driving licence, my marriage certificate, deeds to my property, health records etc etc. It's going to be an uphill struggle to get all of those amended....Thank you, Mr Cameron! 😡

If the information is of any use, by the way - it isn't actually necessary to send your UK passport with your application for a renewal; it's just more convenient for them and they'd prefer you weren't aware that that is the case....
 
We see plenty of complaints about poor service but not many take the time to report good service - well here's one.

Online passport renewal application completed on Tuesday and old passport sent same day. New passport arrived today (Friday)
Be happy that you don’t live in a country that requires a personal visit, in my case about 500 miles each way and where the current time is estimated at 11 weeks.
 
Well thats in contrast to our experience, applied for 2 at the same time (son and daughter).
Sons passport arrived in 5 weeks, daughters took about 10 weeks with various absolute nonsense in between and a collective on hold time for me of 10 hours and no resolution. Missed the birthday event we were going to in France.

It is as though its designed to infuriate you, you speak to one person who sees the issue and tells you to do something which you then do, this turns out not to be the right thing to do. You contact them again they tell you, "no problem sir, that makes perfect sense, do this instead", rinse and repeat.

I am displeased with them to say the least.

Ollie
 
We see plenty of complaints about poor service but not many take the time to report good service - well here's one.

Online passport renewal application completed on Tuesday and old passport sent same day. New passport arrived today (Friday)
Rang my GP for an appointment last year about a suspected hernia. Rang on a Friday morning, got a call back at lunch and had a face to face on Monday. A referral while I was there and op in July and now almost fully recovered. A great service all round.
 
I applied for my first passport and also uploaded the photo, had my I D confirmed and then an email to say book a interview. Email explains that they are extra busy due to demand and if I don’t get through on the phone to send an email to the address they have given me and they would then phone me, that was 2 weeks ago. They keep sending me reminders to book the interview but same outcome. This has gone on now for a week and still I’ve not been able to contact them and they’ve not phoned me once . Just the same old message on the phone . 😫😫😫
 

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