The number I had, and in the first post, no longer seems to work. I emailed Lidl, who passed me onto Kompernass.
You need to email
[email protected], quoting the IAN Number. Mine was 282495, but the model varies slightly by each year (not that it should matter). I was then sent a PDF of the manual and asked to provide the exact parts numbers from the diagram (21,22, and 23 in my case). Then you get a quote, then you have to send your details, and they order, then ask you to pay by Bank Transfer or paypal. Seems complicated but quick and efficient (taken about 24 hours to do the order).
Here's the last email I had on the subject which contains the requirements if you want to short cicuit some of that.
"Part Reference: 282495/ZU01 Führunggschiene Nr. 21, 22, 23 f. PTSS 1200 A1/B1
Thank you for contacting us and for your interest in our products. We do have the guide rails (2x) with joiners (2x) for 17.80 Pounds including postage. Please be aware that the guide rails are same size as the ones that came in the original packaging of your tool.
If you would like to order, please send us the following information (after we place an order we will send you the bank details):
- • Full names
- • Full address
- • Telephone number
- • IAN of your appliance
- • Permission to pass your contact number to the courier for delivery purposes.
Payment is either by PayPal or bank transfer (no card or cheque payments, due to extra fees). Details will follow once you have confirmed your wish to order. The delivery time is two weeks after receipt of the invoiced amount"