RogerBoyle
Established Member
And Another vote for BT
:mrgreen:
:mrgreen:
ISP change from Virgin to BT!!! is it worth it?
- Thread starter lastminute
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Steve Maskery
Established Member
The measure of any company is how they perform when things go wrong, not when everything goes as it should.
We all expect everything to be tickety-boo all the time, but the reality is that, whatever our business ethics, things go wrong from time to time, despite our best efforts. That is true of every business in the world, including my own.
But when things go wrong, businesses have a choice about how to deal with the problem, and it is that on on which their reputation is built. Take Axminster as a woody example. They are big; ok, not by multinational standards, but by woody standards, and they have an enviable reputation for customer service. That is built on a combination of not just fulfilling orders, but in the way they put right their inevitable quota of problems.
In my experience, BT would do well to take a leaf out of Axi's book. They are at opposite ends of the spectrum.
S
We all expect everything to be tickety-boo all the time, but the reality is that, whatever our business ethics, things go wrong from time to time, despite our best efforts. That is true of every business in the world, including my own.
But when things go wrong, businesses have a choice about how to deal with the problem, and it is that on on which their reputation is built. Take Axminster as a woody example. They are big; ok, not by multinational standards, but by woody standards, and they have an enviable reputation for customer service. That is built on a combination of not just fulfilling orders, but in the way they put right their inevitable quota of problems.
In my experience, BT would do well to take a leaf out of Axi's book. They are at opposite ends of the spectrum.
S
Travis
Established Member
Sorry--Wrong thread
Travis
Travis
I've been with BT for years, wouldn't consider changing. When I moved here and the ADSL service was working but not as fast as expected they had an engineer round within a week, did all sorts of tests and then replaced the line coming down from the pole outside.
I had a business line installed in the house a few months ago and they made every effort to put it exactly where I wanted and keep the untidiness to a minimum both inside and outside. When the sky installer came he just put the cable from the dish, higgledy, piggledy round the outside of the house and left a right mess on the floor.
I had a business line installed in the house a few months ago and they made every effort to put it exactly where I wanted and keep the untidiness to a minimum both inside and outside. When the sky installer came he just put the cable from the dish, higgledy, piggledy round the outside of the house and left a right mess on the floor.
paulm
IG paulm_outdoors
I dumped Virgin a few years ago and will have nothing to do with them again !
They messed me around hugely over 18 months of poor internet speed, having me change equipment, re-cable, swap stuff around, hours on the phone to overseas call centres etc, before letting slip on one call that they were going to upgrade the exchange equipment in 6 months time that would improve speeds in the area as the current equipment wasn't up to the volume of usage it was getting. It was nothing to do with my end and I had asked them about exchange issues and traffic volumes several times over the months and they had denied anything like that !
Switched to Sky and they have been fine while it worked, but absolutely useless and frustrating when we had problems a few months ago and on that basis I couldn't recommend them either, but at least they were just incompetent and frustrating rather than outright lying to me !
Cheers, Paul
They messed me around hugely over 18 months of poor internet speed, having me change equipment, re-cable, swap stuff around, hours on the phone to overseas call centres etc, before letting slip on one call that they were going to upgrade the exchange equipment in 6 months time that would improve speeds in the area as the current equipment wasn't up to the volume of usage it was getting. It was nothing to do with my end and I had asked them about exchange issues and traffic volumes several times over the months and they had denied anything like that !
Switched to Sky and they have been fine while it worked, but absolutely useless and frustrating when we had problems a few months ago and on that basis I couldn't recommend them either, but at least they were just incompetent and frustrating rather than outright lying to me !
Cheers, Paul
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