So, I spoke to an eBay rep yesterday after which I decided to refund the buyer, through Ebay.
The eBay rep confirmed that the purchase was made using a credit card through EBay’s payment portal.
What I had missed, was that I have been so used to PayPal payments in the past, that since migrating to Ebay Managed Payments, purchasers now have multiple options to pay, of which credit cards is just one.
Reason for refunding was that after chatting with the rep, it’s very possible this is someone who’s not that clued up on correct process to follow, or how to request to return.
I didn’t see any reason to delay by messaging the buyer, I have the item back, right thing to do was to action refund ASAP, so as not keep the buyer wondering if they will get their money back.
Anyway, better safe than sorry but on this occasion am happy to say my suspicions were unfounded, thanks for all the views, helpful.