petermillard
Established Member
Not to hijack the thad and turn it into iTunes support, but which iPods are they, just out of interest? Which version of iTunes are you using, and on which OS? What should happen when you plug in your iPod is that iTunes should sync all you music, movies, apps etc... as per your preferences, but sometimes (iTunes for windows particularly) the 'sync music' option can become unchecked. With your iPod connected, take a look at the 'Summary' tab in iTunes - is the 'manage my music manually' option ticked? This would prevent your music syncing automatically.
Incidentally, you can only sync an iPod to one iTunes library at a time (anti-piracy measure) so if your son synced his with a friends laptop, he should get warning message when he connects it to another library (e.g. yours) that it will be treated as a new device I.e. be wiped clean and synced with thre current library.
If it's an iPod Touch, you can force a restart by holding down the home and power buttons together until you see an Apple logo on the screen - ignore thre red 'slide to switch off' button - which is sometimes worthwhile if you're having issues; it's a small computer, and the occasional restart doesn't hurt. Failing that you can restore it to factory defaults in iTunes and start again...
FWIW we run a large iTunes library on both Windows and OS X (many devices syncing with several different libraries) and have never had these sort of issues with a new device. My 9-year old nephew successfully set up a new iPod Touch at Christmas without any help, and my 88-year old father did the same with an iPad Mini and an iPhone, again without any help or support - just as well as he's a couple of hundred miles away! My point being, that most of the time you plug these things in and they work - let us know how you get on, or if any of the above helps.
Cheers, Pete
Incidentally, you can only sync an iPod to one iTunes library at a time (anti-piracy measure) so if your son synced his with a friends laptop, he should get warning message when he connects it to another library (e.g. yours) that it will be treated as a new device I.e. be wiped clean and synced with thre current library.
If it's an iPod Touch, you can force a restart by holding down the home and power buttons together until you see an Apple logo on the screen - ignore thre red 'slide to switch off' button - which is sometimes worthwhile if you're having issues; it's a small computer, and the occasional restart doesn't hurt. Failing that you can restore it to factory defaults in iTunes and start again...
FWIW we run a large iTunes library on both Windows and OS X (many devices syncing with several different libraries) and have never had these sort of issues with a new device. My 9-year old nephew successfully set up a new iPod Touch at Christmas without any help, and my 88-year old father did the same with an iPad Mini and an iPhone, again without any help or support - just as well as he's a couple of hundred miles away! My point being, that most of the time you plug these things in and they work - let us know how you get on, or if any of the above helps.
Cheers, Pete
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