Good service from Axminster

[AJB Temple]

Bought a light duty extractor hood and tripod to try out for sanding on lathe 9I ahve a big hood as well but it does not get everything).

http://www.axminster.co.uk/light-duty-v ... id=1&pid=1

Arrives in bos with no assembly instructions or parts list - though mostly obvious. Hood cannot be bolted to tripod - appears to be a missing part. Rang Axminster. No quibbles - they sent out a new one straight away and when I have made a working version from the two boxes of bits I can ring them back and have the remains collected. Good service.

Good service is often only evident by how companies fix things that go wrong. Top marks in this case.

 

[Myfordman]

Yes Axminster are good for rectifying problems. Better service still would be a company that does not send out kits that have been raided for parts in the first place.

I suggest that you mark every possible surface of the original box with "parts missing from this item" before sending it back to them. hopefully this will stop someone else having the problem in future.

 

[AJB Temple]

The box was sealed and did not appear either damaged or interfered with.

 

[Doug71]

Always had good service from Axminster online but my experience in store has been totally different. Maybe I am just unlucky but every time I have been to a store I have had some keen assistant with no idea giving me bad advice.

Doug

 

[graduate_owner]

I agree Axminster are very good when it comes to quality of service. My only criticism is they describe (or used to in their catalogues) some of their kit in glowing terms which is simply undeserved, and occasionally over the top. For example I bought a dust extractor kit which was described as possibly being the heart of a small workshop. In fact it doesn't even collect dust effectively from a single machine, never mind being the heart of a centralised system. It would be next to useless if I used the supplied pipework and (leaky!!) plastic blast gates. I should have packaged it up and sent it straight back, but if was a while after delivery before I was able to set it up and try it. Perhaps the purchase price should have given me a pretty good clue, but still I feel the description was misleading and nowhere near what I was led to expect, and that is my point. Realistic descriptions would surely help everyone and avoid disappointment.

K