The reason why I'm confused Rorschach, for more than the last 10 years, I have been importing some goods for my business from suppliers in Germany.
Obviously, from 1st January this year, that process was made far more "challenging" than before.
Back at the beginning of December, I ordered €155 Euros worth of cabinet handles from my usual main supplier. Unfortunately, they were out of stock and I was advised that they wouldn't come until late Jan/ early Feb. Normally, prior to 1st Jan 2021, there would be no VAT charged on the goods as it is a business to business transaction within the Single Market & Customs Union.
I am a VAT registered business and have had my EORI number for way over a year now.
When the order confirmation from my supplier arrived, there was still no VAT shown on the paperwork even though the delivery was expected after 1st Jan but I had to arrange for Customs Clearance/ Import Declaration of the goods through an approved Agent.
The handles were dispatched 3rd week of January and I was advised by the Agent when the package was due to arrive.
I also had to pay the Agent their fee for the clearance/ declaration BEFORE the handles would be delivered.
Their fee was £35 Pounds........
Without knowing what it was you have actually purchased & imported into the UK, you can perhaps understand my confusion as to why you haven't had to jump through any inconvenient hoops and yet I have??