Factory Recons on Ebay

[tenpin]

i've been toying with the idea this last week or so for getting a piece of Dewalt of ebay but which is listed as a "factory re-con" "Reconditioned"...anybody had any dealings with buying items like this. It still comes with 1 yr manufacturer warranty but worried it still might turn up as a bucket of bolts....

Thanks
Nic
By the way it's a random orbit sander.....just in case it makes a difference.

 

[Gary]

There was a company no longer trading who were a DeWalt and Black & Decker service agent. They were the main ones for the UK but their name escapes me.

A friend of mine bought two factory recons from them a circular saw and a router both of which are still going strong today.

When purchased they appear no more used than a demo or a new one thats been handled in the shop.

Thats my only experience of them. All I would say is check and read all the ebay feedback and contact the seller if you have any doubts. Most companies trading on ebay are reputable but not all.

 

[Anonymous]

I got a factory rework Dewalt framing nailer the other week...not from the company but it was definitely a rework. There was a big metal plate on it that said Factory Rework. It's in perfect condition considering.

I've had a look at the reworks at the B&D site in Spennymoor and I'd have no problems buying them either.

Sorry, can't vouch for the company on ebay.

Dave

 

[Russell]

There was a company no longer trading who were a DeWalt and Black & Decker service agent. They were the main ones for the UK but their name escapes me.

That was BMJ I got a recon B & D chain saw from them still going strong after 6 years of hammer

 

[Mike.C]

Mailee bought a recon Dewalt DW718 mitre saw from Ebay and as far as I know he is very pleased with it.

https://www.ukworkshop.co.uk/forums/view ... sc&start=0

HTH

Cheers

Mike

 

[mailee]

Yes Mike I am still very pleased with it. I would say it is a good as a brand new one too. Hardly any fettling out of the box too. :wink:

 

[YorkieT]

I bought a reconditioned B&D planer from BMJ several years ago and it's still working as well today as it did the first time I used it.

YorkieT

 

[chunkolini]

Bought so called reconditioned angle grinder and have abused it chronically for two years, no problems.
Bought similar circular saw just after, used it less, again no problems.

Both items seemed brand new, came in original cases (whet are we supposed to do with these cases? too good to sling, and they get in the way)

Best thing is to check the vendors feedback, but there are bargains to be had.
A good thing about fleabay is that they act as a guarantee as well as the manufacturer.

Seems a safe bet IF he has good feedback, a great check.

Chunko.

 

[tenpin]

Thanks Guys

time to get the wife's c/card out when shes not looking.....

 

[white_sw]

I purchased a factory re-con DeWalt DW716E Chop Saw (£295 inc delivery) last
year from eBay. Cheapest price I could find new was over £500.
It turned out to be Marshall and Parsons who are a very good company to deal
with I have been told. I was very, very happy with my purchase and still am. I
purchased it as a factory re-con, but the saw as far as I could tell was brand new.
The box was really tatty but that went straight down the tip anyway. Might be
worth giving them a nudge. Here's their website with contact details. Call them,
it takes them an age to respond to email.

http://www.marshallandparsons.co.uk/

http://stores.ebay.co.uk/M-P-TOOL-SPECIALISTS

You can also buy factory re-cons direct from DeWalt, however, they were more
expensive than the above at the time I was making my purchase.

Cheers,
Sam

 

[BradNaylor]

Most of my power tools are DeWalt factory reworks; my local power tool shop specialises in them.

From what I understand they are generally unused but have been returned to DeWalt for one reason or another. DeWalt then check them over, stamp them as a 'rework' and distribute them through certain dealers. I generally pay about half the normal price and have never had a single problem.

Personally, I would rather use a local dealer than ebay in case of a repair being needed. My local guy now refuses to service tools not bought from him, and he tells me that more and more dealers are doing the same, as the amount that DeWalt and other manufacturers pay for warranty repairs doesn't cover the labour costs.

It could soon be very difficult to get a tool serviced that has been bought online.

 

[Woody Alan]

My local guy now refuses to service tools not bought from him

I consider this small minded. How is he going to win people over like that? Also consider the position where someone like yourself upsticks and moves North ...Is he going to tell them to clear off as they didn't buy the tools there.
Is the underlying message that he charges more for the tool in the first place to cover costs for service. I just don't get it as a business model. Don't misunderstand, I also would rather use a local business rather than ebay, and my local dealer has worked hard to get prices competitive and deserves the support.

Alan

 

[Digit]

Reworked domestic appliances, which I used to purchase, normally have a guarantee with an appointed agent to deal with faults.
A store owner who refuses to service goods not purchased from him, (outside of guarantee), is a fool.
He loses both that trade and the possibility of future sales and service as well.

Roy.

 

[BradNaylor]

My local guy now refuses to service tools not bought from him

I consider this small minded.

I kind of agree.

However, my guy has been driven to distraction by people turning up at his shop with a power tool bought from B&Q or t'internet and demanding a repair under warranty.

His stance is that it is up to the retailer who supplied the tool to put it right or to replace it - not him.

And he's right!

He's not totally stupid though. If the customer is a trade user who represents a future sales opportunity, he'll move heaven and earth to convert him.

 

[Woody Alan]

Sorry Dan, obviously a bit of confusion, in your first post you said "refuse to service"
in your last post you said "demand a repair under warranty" and it's deja vu as to my comments ...so we are in agreement. I would say it's up to the initial retailer to sort out any problems through the warranty period, and if they can't, it's money back and off to the local "proper toolshop".

Alan

 

[iajon69]

From a dealers perspective, Dewalt are a right pain to deal with and seem to be getting worse.
I know of 2 companies who used to sell a lot of Dewalt tools and both are Dewalt service agents. Both have now cut the amount of Dewalt tools that they stock and one is even talking of not stocking any more Dewalt tool once their current stocks go.
Both have said they have to repair 3 times as many Dewalt tools in proportion to sales than any other brand and that getting hold of spare parts is taking longer and longer.

If more service agents only repaired tools bought from themselves then it mght make Dewalt sit up and get their act together.

Ian

 

[tenpin]

well, plumped for a 150mm RO sander from M&P
should be here pretty quick, will let you know what turns up