UPDATE :
Having tried what Chas suggested, -- and still not eliminated the problem, I then contacted Record Power via their website.
You have to 'register' on their site ( many of you may already know that ), and give details on a 'feedback' form.
. That was done yesterday.
not 24 Hours later - ( this morning ) - I have had a phonecall from a pleasant gent at Record Power, Mr Tony Rhodes ...
very apologetic for the problems I've had, arranging to collect the grinder at their cost, take it back to Record, and replace it completey FoC, for a new one.
He doesn't even want the original receipt from where I actually purchased the machine.
No quibble, no question - its a "New Replacement" offer straight away.
That is pretty good aftersales backup in my book ( if only everything in life were that good :roll: :wink: ).
I couldn't have asked for, or expected any more or any better than that... that's a company thats standing squarely behind its product and its reputation, at least thus far, anyway.
So.. pretty impressed with Record Power, i have to say.
Their 'Feedback' system online clearly works.
Here's hoping a replacement machine is reasonably quick to arrive, and that when it does, it works perfectly.
I'm sure that, assuming the replacement is 100% Functional, the machine itself would be more than capable of doing everything I'm likely to ask of it.
We'll see how it unfolds ...
but certainly so far.... all is looking very positive.
Latest : : They came and picked it up today.. exactly as promised, -- Will advise on how the outcome unfolds...
18/02/09 Latest - Phoned Record and asked 'how things were progressing' ... they've not looked at it yet. Oh No, the "good vibes" from it originally are slipping ! . Fair enough in some respects.. I'm hardly the No#1 Priority.
However - some good to report. What i didn't mention before is.. whilst on the hunt to 'get' the Record Grinder.. i was in at the local place (Grampian Power Tools), to see if Mike in there had one. - He said " Go up the stairs yourself, there's a 'faulty' one up there, been there a while.. Help yourself, and knowing you - you'll haul it to bits and fix it, so its yours - take it, FoC.. now go away and let me deal with my 'real' customers'' ... So, in like a shot.. grabbed the 'faulty' one and it was in the boot of my car till yesterday, when I remembered about it.
( its a 1992 one, the blue and yellow version, but essentially the same machine.. badged as RECORD SELECT RSBG8 ).. all spec's exactly the same.
A quick "once over" revealed the 'fault' was a missing white stone ! thats all ! -- so, on the phone yesterday to DM Tools, down the road in Englandshire.. wheel ordered... half 10 today, its HERE !! Now thats helluva good service, ... so, Inspired by Johnny's Oak bowl of today.. I'm off to cut cardboard washers, fit it on, and get it running.
Scores on the doors as of today then : (out of 10)
DM Tools - 10
Grampian Power Tools - 10
Me - 4 ( for forgetting about the one in the boot )
Record Power - 7, but can recover well, if they get something to happen in the next few days. - Started good.. floundering a little mid-course, but could put in a strong finish yet.. we'll see :wink:
Sorry to 'bore' but given one or two have similar problems with similar machines.. it may prove helpful at some point to someone. :wink: