Domino Disaster

[DiscoStu]

My domino 500 has had a bit of a disaster (well a minor issue really) but I can't turn it off. I use the switch but nowt happens.

Still under warranty so not too concerned but it is annoying.


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[Wuffles]

My domino 500 has had a bit of a disaster (well a minor issue really) but I can't turn it off. I use the switch but nowt happens.

Still under warranty so not too concerned but it is annoying.


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It's you, not the tool...oh wait, this isn't the FOG.

It's the tool, not you. Soz.

 

[Billy Flitch]

Chisel mallet done, Warranty yea good, How many have you got to do, 500. Not really a help I know but some times you have to ask is this a production line or just a hobby. Feel free to call me a smart asse. I`v worked in many a shop that did`t have a mortice machine.

 

[adidat]

10 mins with a chisel and mallet hoping it works or 30 seconds with a domino knowing that it will be perfect! Know what i would choose!

Adidat

 

[Billy Flitch]

!0 mins, 20 mins, 30 mins , whats the difference its a hobby. But always use the best tools that money can buy even if you cant switch it off.

 

[DiscoStu]

Well regardless of what is the best option the reality is that I bought a domino and therefore would like it to work. Well actually it works but I'd like it to stop working when I want it to!

I just wondered if anyone else had had the same issue.

The production line thing is an interesting argument. For me personally this is a hobby, so you may think "use a mallet and chisel", however because it's a hobby I get weekends to do it. I have 3 children and a wife and they all have needs and wants at weekends as well (I also have other interests) so my time in the workshop is limited, therefore if I can use a domino to make some joints and it takes me 20 minutes then I have probably saved 2 hours of chisel action.

My enjoyment comes from making things and the end result. I don't need to know that a joint was made by hand or machine, I just need to know its a solid joint.

Don't get me wrong I have no issue with someone who wants to create beautiful handmade dovetail joints on a drawer, if that's what they want to do then that's fine but I'm probably going to be making 10 drawers and will domino or pocket hole them as I want to crack on.

I'm sure lots of people think that a domino machine is wasted on a hobbiest, but as is often the case people will, and do spend money on their hobbies. I know someone who own's a lovely 38' yacht. It never goes more than about 2 miles from the marina. That seems a waste to me, but they just like getting away from home and as they say one bit of water is the same as another. Their enjoyment comes from having a G&T and watching the world go by. If they just wanted to get across the Solent then they could catch the ferry which is a lot cheaper but it's hardly the same experience.

Each to their own!


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[Wuffles]

There's a very low fail rate on them, I expect it'll be fixed in a day, two days courier each way, you'll be domino happy again by the weekend.

I had to put some grip tape on my switch to avoid me abusing it. Fnar fnar.


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[Roughcut]

Well regardless of what is the best option the reality is that I bought a domino and therefore would like it to work. Well actually it works but I'd like it to stop working when I want it to!

I just wondered if anyone else had had the same issue.

The production line thing is an interesting argument. For me personally this is a hobby, so you may think "use a mallet and chisel", however because it's a hobby I get weekends to do it. I have 3 children and a wife and they all have needs and wants at weekends as well (I also have other interests) so my time in the workshop is limited, therefore if I can use a domino to make some joints and it takes me 20 minutes then I have probably saved 2 hours of chisel action.

My enjoyment comes from making things and the end result. I don't need to know that a joint was made by hand or machine, I just need to know its a solid joint.

Don't get me wrong I have no issue with someone who wants to create beautiful handmade dovetail joints on a drawer, if that's what they want to do then that's fine but I'm probably going to be making 10 drawers and will domino or pocket hole them as I want to crack on.

I'm sure lots of people think that a domino machine is wasted on a hobbiest, but as is often the case people will, and do spend money on their hobbies. I know someone who own's a lovely 38' yacht. It never goes more than about 2 miles from the marina. That seems a waste to me, but they just like getting away from home and as they say one bit of water is the same as another. Their enjoyment comes from having a G&T and watching the world go by. If they just wanted to get across the Solent then they could catch the ferry which is a lot cheaper but it's hardly the same experience.

Each to their own!


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I can fully understand that.
Im in a fairly similar situation, with limited free time and having tools that just get the job done quickly and easily can make the difference between completing a project in a couple of weekends instead of several weekends.
Sometimes I can only get 2-3 hours on a Sunday afternoon if I'm lucky!

 

[shed9]

Well regardless of what is the best option the reality is .............................................................. Each to their own!

No need to justify what you do with your money and your time DiscoStu.

Woodworking is more than mere profit making ventures and singular ways of working. In some small part it is hobbyists that drive the development of production machines and indeed keep the cost down. A significant segment of Festool's customers are hobbyists and this element of increased sales allows them to get further economies of scale in their pricing.

 

[No skills]

As much as it's nice to make the odd thing with hand tools only it's also quite important to actually get stuff done!
Spend your time and effort on what's important to you, as long as everything else is fit for purpose then who cares how it's made.

 

[Wuffles]

Time to dust off that patent for the "biscuit chisel" I registered years back.

Have you tried blowing air under the switch DiscoStu? Could just be a bit of carp in there.

 

[shed9]

Just to add to the original question, it is not a common problem with the switch on 500's but I have seen it come up before. I think (I may be wrong) that Peter Parfitt had a similar issue not that long ago.

All of the fixes were a RTB fix.

 

[DiscoStu]

Peter did have a similar issue and did email me about it. I'll be going past Axminster on Tue so I'll drop it in.


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[Wuffles]

Did you get this sorted? How was their customer service?

 

[DiscoStu]

As per the post above - I went right past Axminster! I got about 10 miles from them and realised I was going to pop in with the domino, so currently no change in status! I'm sure I'll be up there soon.


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[Wuffles]

Why don't you just call Festool? It'd be back with you by now.

 

[DiscoStu]

Probably because that will involve boxing it up and going to a post office?

If that's the case then it will take months for me to get it sorted. My table saw has been waiting to go back to Axminster for a year and only because I've not got round to boxing it up (and finding a box big enough) I just don't do postage stuff!


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[Wuffles]

Probably because that will involve boxing it up and going to a post office?

If that's the case then it will take months for me to get it sorted. My table saw has been waiting to go back to Axminster for a year and only because I've not got round to boxing it up (and finding a box big enough) I just don't do postage stuff!


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Not really. You ring them, put the tool in its Systainer, a courier comes, you wait, a courier brings it back. It costs you nothing.

Up to you though

 

[oakfield]

As above.
I was very impressed with the service when my xl domino needed a repair.
Phoned them up in the afternoon, tool got collected by courier the next morning, (I just put it in its systainer), got it returned a couple of days later.

One of the reasons your pay a premium on festool products is for service like that - make use of it now you need it!

 

[Wuffles]

As above.
I was very impressed with the service when my xl domino needed a repair.
Phoned them up in the afternoon, tool got collected by courier the next morning, (I just put it in its systainer), got it returned a couple of days later.

One of the reasons your pay a premium on festool products is for service like that - make use of it now you need it!

Bosch, Hitachi, apparently Makita, Metabo (sort of), god knows with Mafell (not had to call them) and probably DeWalt all operate a similar service. But yes, the Festool 1+2 warranty including the insurance element is pretty damn good.