That's one of the terms that I used for the folks, but every time "what's pebkac". I read it on the internet and was happily not part of the IT crew back then as the IT group at my company generally dealt with half primadonnas 6-6 five days a week and often saturday.
.......and then they got outsourced, which I hated because I did have to work with them on some of the local system and server stuff. Not for me to touch the stuff, but to work with them to make sure it was configured and that there was a second person there (me) who could restart one of the servers. It was caged and locked, so they made me more or less a fancy version of a coat hanger to be able to reach the switches in it "not against the rules, only against the rules for you to have access to it!".
Nobody knew what pebkac meant, though, so I'd have to translate it. After some pondering and "Dave....is that going to mean something rude?"
"it means there's nothing wrong with the software, but the problem is with you!!".
hah. Most people got used to it and I'm sure they were trading me fixing their issues rather than figuring them out - like I said, we were all part of the same practice area so I could say things that an IT staff person couldn't get away with. 20 years later now, though....I don't know. Last continuing ed non-area specific thing I sat through was an HR consultant ...something like "What's professional in 2021?"
And I kid you not that the answer was zero humor at work - ever. "humor is risky, with anyone. you have evenings and weekends to joke with your friends and family. Avoid any humor at work".