Axminster customer Service

[kmcleod]

Has anyone been having problems with Axminster's customer service ??

I called this morning regarding a problem with a recent purchase, and the service has abysmal compared with what I've received in the past.

 

[OPJ]

That is surprising to hear. What exactly was the problem?

One of their guys is a forum member here, so, when he reads this message and sure he'll get in touch and do whatever he can to assist you.

 

[kmcleod]

Problem was with the customer service operator -

I think it's all been resolved now, but as I told Richard - its left me with a negative feeling about a company that up to now I was very happy with and would have used anytime.

 

[Chems]

Glad to hear it, I just bought an P/T from them they best be as good as Ive read about!

 

[Richard@Axminster]

Hi,

Sorry you have not received our normal level of service. We take all complaints very seriously and this will be investigated in due course. I have double checked your query and the spare parts should be with you tomorrow morning.

I hope this will not cloud your judgment of Axminster in the future.

Best Regards,

Richard.

 

[Timmo]

I have always found the service from Axminster to be exceptional...just the other day I received an order with a missing item and got on the phone and the item was with me the very next day which I was very happy about.
So its a shame you had a negative experience.

 

[RogerS]

I agree with what Timmo said. I know it's frustrating but everyone can have an 'off-day' occasionally.

 

[Losos]

As said above I usually find the service from Axminster very good. I always feel comfortable speaking with staff with a West Country accent. Only once, a long time ago my call was answered by someone who didn't have a West Country accent, that call didn't go too well but as also said above everyone has occassional 'off' days.

I think Richard is to be admired for posting on here, I know a lot of people wouldn't do it.

 

[kmcleod]

The needed replacement parts arrived yesterday as promised by Axminster and now have a working Saw again.

On the point about accents by a previous poster - I'd have to agree.

Richard, many thanks for help