gidon
Established Member
Everytime I go and get some wood from Atkins and Cripps in Plymouth I have some query on the price they've charged me - always a little more than I'm quoted by their head office! Today was no different - but I decided to query it with them since it was clear (amount of wood this time not charge / cu m) they'd overcharged me.
When I phoned to query the price, I was first told to bring the boards back - which was not helpful. When I pushed I got to speak with one of the forklift drivers. I told him it was apparent that I'd be charged for 8" wide boards when I'd got 6" boards. He told me there was no way for them to check since they used the Burnicle Rule! Now I'm pretty sure this exists - I've found just one reference on a quick search - but anyone have details on it?
He also told me to bring the boards back - which I said was impractical. I argued that whatever they used to measure the board - they must be able to tell the width - given they know the length and thickness - which eventually got me the extra I was charged refunded. Although I like their choice of timber, [quoted] prices and in general the service from the chaps who help with the wood - the lady who takes the payment is always very cagey about anything price related - so I am becoming more cautious I have to say.
So any knowledgeable wood yard folks?
Cheers
Gidon
(PS sorry for the semi-rant - wasn't actually the purpose of the post!)
When I phoned to query the price, I was first told to bring the boards back - which was not helpful. When I pushed I got to speak with one of the forklift drivers. I told him it was apparent that I'd be charged for 8" wide boards when I'd got 6" boards. He told me there was no way for them to check since they used the Burnicle Rule! Now I'm pretty sure this exists - I've found just one reference on a quick search - but anyone have details on it?
He also told me to bring the boards back - which I said was impractical. I argued that whatever they used to measure the board - they must be able to tell the width - given they know the length and thickness - which eventually got me the extra I was charged refunded. Although I like their choice of timber, [quoted] prices and in general the service from the chaps who help with the wood - the lady who takes the payment is always very cagey about anything price related - so I am becoming more cautious I have to say.
So any knowledgeable wood yard folks?
Cheers
Gidon
(PS sorry for the semi-rant - wasn't actually the purpose of the post!)