Like you Mark Hancock. We had dreadful service from Leyton Brooking with regard to a simple toilet repair. Having been 3 times to sort it,he virtually threatened me to pay in my own home,before I was even happy with the repair. I asked him to leave and rang the police. He hand delivered court papers to our house 2 days later, without even giving us time to play. He was trying to charge us £50 for a part that cost £15!!! I reported him to trading standards who wrote to him. He told lies about what they had said and he pursued to court and then two weeks before the hearing he didn't pay the court fee. A complete rouge trader who should be struck off.