derek thanks for sharing,
i wonder whether the owner would have found it disappointing had he
not had other LN products???
i do agree that LN have a good reputation for after sales service, like
LV, and we should be thankful that today it is possible to deal at
"reasonable" prices with companies that have that consideration.
i think that in and on principal, you have been very fair to LN, and in bringing this to our attention, you have given us all a chance to check and verify the quality of a product we had maybe taken for granted.
it will be interesting to see whether tom is prepared to release the information about the returned blade, it would certainly increase
my respect for him. i do feel having talked with him face to face
once i found him very keen to respond to all kinds of customer
concerns, including that for information.
lets hope the next blade works, but maybe you should get the client
to return the whole plane, not just the blade.
all the best
paul :wink: