Hi All,
This Companies site is misleading and the Customer service is non-existent. Bought a pair of Dr Martens 6905 boots in TAN ( says Tan on invoice) When they arrived they were Teak ( on box). Phoned and spoke to Damien 'waste of space', who said that this has happened before, but teak is mentioned in the lower script. The 6905 boots are on their website 3 times all described as tan AND showing a picture of TAN boot. Teak is mentioned once in ONE of the descriptions. After getting stonewalled by their customer service regarding this and a refusal to pay for return postage, I attempted
to speak with Ben Sutcliffe, the manager who takes Customer service seriously! Guess what? Yes he dose'nt return calls. Will let you know if I get my money back.
Now spoken to Mr Sutcliffe who also thinks showing a picture of a tan boot AND describing it as tan, but sending a TEAK pair is not really their fault but is prepared to get them collected. I have decided to pay for recorded delivery return as I don't trust them without proof of return.
This IS a rogue internet Company
Cheers Chris Churchill