Bluekingfisher":69jw1fly said:
As a fairly new guy to the forum I am not up on as much of the gos as most but I have been reading quite a lot of the general posts on various subjects.
One thing I have noticed is the apparent resentment towards Rutlands and the Dakota range.
I've bought a fair few quids worth from them over the years and never had any trouble with their stuff, whats the issue with them...just being nosey :-s
Cheers
I have had some great deals from Rutlands and although none of them have been their Dakota range, the products I have had have always been good. On the other hand some members have had dreadful experiences and to be honest if you read posts from Pro Rutlands customers and then those against them, you would be forgiven for thinking that they were talking about completely different companies.
IMHO Rutlands can be a very good company, with good deals, and happy customers. That is until
SOMETHING GOES WRONG , and it is at this stage when their customer services can often fail the customer miserably.
The problem is, with other companies you can often complain to the boss, who if they see fit will send a rocket up the backside of customer services, but this is not the case with Rutlands, because their MD is just as bad, if not worse, then they are. In the following link both Newbie Neil and I emailed him to draw his attention to a thread, with the hope that he would sort the problem out, or at least give his side of the story, but the ignorant prat never even answered my email, let alone post on the forum.
https://www.ukworkshop.co.uk/forums/view ... c&start=15
It is Rutlands attitude to a problem that lets them down, and the sad thing is, if they took a leaf out of Axminsters book and had a decent department who treated their customers properly, they could be an equally as good a company. Which would be great, because healthy competition is always good for the customer, especially now that they have started to import Woodpecker products from the US.
Cheers
Mike