What I expect from Ebay sellers

[KevM]

This is what I expect from an Ebay seller, when I've paid in full and promptly I've fully upheld my end of the contract and thus deserve my 5* feedback:

We have just dispatched your item. Thanks so much for paying for your item. We really appreciate it and hope to do many more deals with you. We have left you positive feedback and hope you will feel able to do the same for us. If you have any questions or queries whatsoever please phone us on 0044 (0) 00 111 0000 or e-mail [email protected]. We would love to hear from you.

Best wishes,

Donald, Huey, Duey & Luey

This is a really pleasant contrast to some I've had which are worded to the effect of leave positive feedback for us and then we'll leave it for you - am I the only person who gets the hump with this?

I know there are bad buyers out there that seek to rip off sellers, but are they in any way deterred by this kind of exchange of hostages for feedback? A totally trivial concern I'll grant you, but if I let rip about the things that are really bothering me who knows where it might end!

Kev

 

[spinks]

I find it annoying when they leave no feedback at all, I should be up over 500 stars by now (next colour change thingumy) but the amount of people, particularly power sellers, who just dont bother leaving feedback at all is annoying!! If feedback is not left within 30 days you should just get positive anyway in my opinion!!

 

[Phil Pascoe]

One I got no feedback from was a £3,600 bike. My end went perfectly and the buyer couldn't be bothered. He also wanted special delivery on the log and keys, which was £60 (Czech Rep.) - I didn't get that back, either.

 

[powertools]

As a seller on ebay of around 100 items per week I see things differently to you. I never leave feedback until it has been left for me that to my mind concludes the transaction in a normal fashion ie. you order and pay I send you receive and are happy and leave feedback i'm also happy and do the same.

 

[RogerP]

As a seller on ebay of around 100 items per week I see things differently to you. I never leave feedback until it has been left for me that to my mind concludes the transaction in a normal fashion ie. you order and pay I send you receive and are happy and leave feedback i'm also happy and do the same.

I don't sell as many items per week as you but I do sell quite a lot.

I always leave feedback as soon as I'm paid - usually within the hour. I post stuff same day or next day if it's too late for the post.

I thank folk for buying and for their payment and tell them when I will despatch. Later I tell them when it's despatched and a tracking number if appropriate.

Some folk actually reply but to most it's like send stuff into a black hole - but I do always get good feedback.

 

[brianhabby]

I sell quite a lot on eBay and always leave feedback for the buyer as soon as he/she has paid. As far as I'm concerned, as the OP says, the buyer has fulfilled his end of the bargain by paying promptly.

If I get an email from a seller saying that I should leave feedback before they will leave feedback for me I view that as simple blackmail and I never respond so it backfires on them - i.e. they don't get the feedback they were demanding.

Even if something goes wrong for whatever reason I believe I have already gained a little goodwill by leaving prompt feedback which helps.

regards

Brian

 

[sawdust1]

hi powertools and rogerp what are you selling ? 100 items a week is a full time job !

 

[Phil Pascoe]

Shhh.

 

[Green]

I want/need to get start selling some stuff on ebay. Can you power sellers give me some tips?

 

[Robbo3]

I expect sellers uphold their end of the deal.

I only buy from businesses that provide a full postal address, have a landline telephone number & whose terms & conditions comply with UK law (because there are quite a few that don't).

Wih private sellers, it's a bit more difficult & I have to rely on the feedback scores.

I never give feedback unless something has gone wrong & that has happened 3 times out of 200+ purchases.

One purchase was for two items at 99p each plus p&p at 99p, total £3.96. Got a card through the door saying insufficient postage. Contacted the seller who wanted me to collect & pay the excess. No chance of that happening, just emailed him the address & phone number of the sorting office. After he paid the excess the items were delivered in an ordinary envelope with a single second class stamp. He then contacted me with a list of excuses & had the cheek to ask me why I had given him bad feedback & to remove it. All that hassle for the sake of a few pence.

 

[RogerP]

hi powertools and rogerp what are you selling ? 100 items a week is a full time job !

.... I said I don't sell that amount, for one thing I couldn't cope. :shock:

 

[Yorkshire Sam]

The system is stupid! The buyer pays for something... the seller then ships it. The buyer then comments on the service he/she receives ( or not) as the case may be. Its not a mutual admiration society! If I buy something and receive it promptly, well packed in good order, I am impressed and let the seller know. If on the other hand I have to chase up and wait over two weeks for something that I was told will be shipped within 2 days, and receive the excuse from the seller that he was annoyed because he expected it to sell for more... do I give praise? Of course not!
I tend not to trust feed back because it is automatic.... If you get bad service and leave negative feedback ... the seller complains and often gets the feedback negated.. so what is the point. And as for the I demand feedback before it I give it merchant ... I tend to avoid them anyway.. Good feed back should be earned not expected.

 

[powertools]

First thing to clear up is that I run a legitimate vat registered micro business supplying specialised items to the motor trade and diy mechanics.
Ebay and general internet sales accounts for about 1/2 of my working week the rest is taken up by direct sales to local garages.
A typical week is all day Monday processing between 40 to 50 orders taken from Friday lunch time till 4pm on Monday the rest of the week is about 2 hours a day processing between 10 and 15 orders a day.
To get back to the original post from my point of view the sale is far from over after a customer has paid this a typical email sent from a customer:-

Just received the parts I ordered great service, but unfortunately they are not what I needed, how do I return them to you for refund?

All my listings offer a full money back service but are post included so when I get this item back I will refund in full but will lose the money I paid for the postage. I go to great lengths to fully describe my items including diagrams showing exact sizes but not all customers read the full description and make a mistake in their purchase
To me as a seller I accept that people make mistakes but I could not count this type of transition as a positive experience so will leave no feedback.
Well over 98% of my sales go with no problem but I think that only about 50% leave me any feedback and I take to mean that the rest just wanted an item got it and were happy.
I have never asked anybody to leave feedback for me but I am polite enough to leave it for those who have taken the time to leave it for me.

 

[Random Orbital Bob]

I think that's a perfectly fair and reasonable approach.